Yosmeyri Romero Encarnación
IT Support Technician
Summary
Highly motivated cybersecurity student with a solid academic foundation in IT and practical experience in troubleshooting, network security, and reporting. Seeking to utilize my skills and knowledge to provide exceptional user support and continuously strive to enhance the user experience through efficient problem-solving and clear communication.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Technical Support Representative
UXcenters
Santo Domingo
08.2022 - Current
- Served as the first point of contact for incoming technical service chats, calls and emails
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Collaborated with other departments to escalate and resolve technical issues
- Instructed 5+ employees in proper work procedures and policies.
Customer Service Representative
Teleperformance
Santo Domingo
08.2021 - 12.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Set up and activated customer accounts
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Education
Computer Security Student -
Las Americas Institute of Technology, ITLA
05.2020 - Current
English Advanced Program -
MESCYT
Santo Domingo, RD 03.2021 - 08.2021
Seeds For The Future Program -
Huawei
Santo Domingo, RD 05.2021 - 05.2021
Skills
TCP/IP
undefinedCertification
Fortinet NS1, NS2 & NS3
Timeline
Technical Support Representative
UXcenters
08.2022 - Current
Customer Service Representative
Teleperformance
08.2021 - 12.2021
Seeds For The Future Program -
Huawei
05.2021 - 05.2021
English Advanced Program -
MESCYT
03.2021 - 08.2021
Computer Security Student -
Las Americas Institute of Technology, ITLA
05.2020 - Current
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