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Associate Principal Engineer

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Bilingual Customer Service Professional specializing in retention and billing accuracy. Resolved high-priority complaints and managed over 80 inbound calls daily, restoring accounts and processing payments to enhance service quality. Cultivated long-lasting customer relationships through effective communication and conflict resolution, contributing to increased customer satisfaction ratings and improved brand reputation.

Results-oriented professional with a strong record of leadership in staff development, hiring, and training. Demonstrates exceptional leadership and interpersonal skills, adept at meeting established SLAs, creating efficient workflows, and collaborating effectively with all levels of management. Highly proficient in Microsoft Office products.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Dynamic customer service professional with a proven track record at Enterprise Holdings, recognized for exceptional active listening and critical thinking skills. Consistently exceeded performance metrics, enhancing customer satisfaction and retention. Proficient in data entry and adept at utilizing software systems to streamline processes and improve service in any area needed. Willing to do what is needed to improve the company, even if it is outside of job duties!

Yoselin Yen

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Customer Service Representative and sales

Customer Service Representative

Customer Service Representative

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Some College (No Degree) - Software Engineering

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Customer Service Representative

Customer Service Representative and sales

Customer Service Representative

Some College (No Degree) - Software Engineering

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