Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yoselin Yen

Santo Domingo,32

Summary

Dynamic Customer Service Representative with a proven track record at Teleperformance, excelling in business communication and medical terminology. Adept at managing challenging customer interactions with empathy and professionalism, while consistently contributing to team success and enhancing personal skills through workshops. Committed to promoting SDG 3: Good Health and Wellbeing.

Overview

1
1
year of professional experience
18
18
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Customer Care Representative

Continuum
04.2025 - 07.2025
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Logged call information and solutions provided into internal database.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Customer Service Representative

Danata
04.2025 - 07.2025
  • Contributed to team effort by meeting performance goals and assisting colleagues when needed.
  • Maintained customer records by updating account information in database.
  • Participated in workshops and seminars to continuously improve personal skills related to position.
  • Managed difficult customer situations with professionalism and empathy.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Teleperformance
Santo Domingo, Nacional
02.2024 - 01.2025
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Some College (No Degree) - Nursing Practice

Institute Superior Community
Santo Domingo Este, Dominican Republic
05.2001 - 05.2019

Skills

Active listening

Customer service

Product knowledge

Customer support

Certification

Medical Terminology for Interpreters: the Language of Medicine

Timeline

Body language

11-2025

Customer Care Representative

Continuum
04.2025 - 07.2025

Customer Service Representative

Danata
04.2025 - 07.2025

Medical Terminology for Interpreters: the Language of Medicine

03-2025

Business communication

01-2025

Healthcare

08-2024

Customer Service Representative

Teleperformance
02.2024 - 01.2025

Some College (No Degree) - Nursing Practice

Institute Superior Community
05.2001 - 05.2019

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Yoselin Yen