Yorkys Torres
Operations Supervisor
D.N
Summary
Experienced Operations Call Center Supervisor with over two years of leadership in managing call center operations and driving team performance. Skilled in overseeing day-to-day operations, optimizing workflow processes, and ensuring the achievement of key performance metrics (KPIs). Seeking to leverage my leadership experience and operational expertise to contribute to the continued success and growth as a Senior Operations Supervisor.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Operations Supervisor
Trueshore SRL
05.2021 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Campaign lead supervisor.
Sales / Customer Representative
True Prospect
, 32
11.2020 - 02.2021
- Collected customer information and analyzed customer needs to recommend potential products or services.
Education
No Degree - Journalism
Universidad Autónoma De Santo Domingo (Uasd)
D.N 05.2001 -
Skills
- Staff supervision
- Performance monitoring
- Problem-solving abilities
- Leadership development
- Multitasking Abilities
- Team leadership
- Customer service
Timeline
Operations Supervisor
Trueshore SRL
05.2021 - Current
Sales / Customer Representative
True Prospect
11.2020 - 02.2021
No Degree - Journalism
Universidad Autónoma De Santo Domingo (Uasd)
05.2001 -
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