YORKY MANUEL MOREL NUNEZ
Puerto Plata
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
United Nearshore Operations
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Graphic Designer
Sal Y Costa
11.2020 - 05.2023
- Optimized digital assets for seamless integration into web designs, enhancing user experience and site functionality.
- Worked closely with copywriters to develop cohesive visual storytelling elements for print and digital campaigns.
- Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
Crew Member
Chipotle Mexican Grill
07.2022 - 09.2022
- Prep – Cook and Grill Guy
Prep-cook
The Original Hot Spot
06.2022 - 07.2022
- Prep – Cook
Education
Modern Language - Education
UASD
Puerto Plata, Dom. Rep06.2025
Skills
- Microsoft Word
- Excel
- PowerPoint
- Corel Draw
- Photoshop
- Camtasia studio
- Wondershare filmora
- Adobe after effect
- Premiere pro
- Illustrator
- Data Entry
- Product and Service Solutions
- Active Listening
Place Of Birth
Puerto Plata, Dom. Rep
Citizenship
Dominican Republic
Availability
05/10/2023, 09/10/2023
Residence
Dominican Republic
Personal Information
- Date of Birth: 06/27/1998
- Gender: Male
Hobbies and Interests
One aspect that particularly resonates with me is the pursuit of lifelong learning and the joy of sharing knowledge accumulated over the years. I believe that curiosity is a driving force behind personal and intellectual development. Another aspect of my personal interests revolves around my ongoing commitment to visiting the church
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
United Nearshore Operations
08.2023 - Current
Crew Member
Chipotle Mexican Grill
07.2022 - 09.2022
Prep-cook
The Original Hot Spot
06.2022 - 07.2022
Graphic Designer
Sal Y Costa
11.2020 - 05.2023
Modern Language - Education
UASD
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