Yordeny Martinez De La Cruz
Santo Domingo,01
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
2
2
years of professional experience
Work History
Customer Service Analyst
New tech
Distrito Nacional, Santo Domingo
10.2023 - 06.2024
- Analyzed customer inquiries and complaints in order to provide accurate solutions.
- Provided customer support to clients via phone, email and live chat.
- Processed returns and refunds courteously according to company policy.
Housekeeper
Binns Motor Inn
Wilwood, New Jersey
05.2023 - 09.2023
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Responded to requests from guests regarding housekeeping needs.
Stocker
ShopRite
Marmora, New Jersey
05.2023 - 09.2023
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
Customer Service Representative
Data Vimenca
Distrito Nacional, Santo Domingo
08.2022 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Assessed customer and client data to detect potential fraud risks.
Education
Associate in Engineering Technology - Software Engineering
Universidad Dominico Americana
Distrito Nacional09-2022
Skills
- Complaint Handling
- Sales Promotion
- Account Management
- Retail store support
- Report Preparation
- Communication Skills
- Analytical Thinking
- Stress Tolerance
- Adaptability and Flexibility
- Customer Service
Timeline
Customer Service Analyst
New tech
10.2023 - 06.2024
Housekeeper
Binns Motor Inn
05.2023 - 09.2023
Stocker
ShopRite
05.2023 - 09.2023
Customer Service Representative
Data Vimenca
08.2022 - 05.2023
Associate in Engineering Technology - Software Engineering
Universidad Dominico Americana
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