Yordany Fortunato
Customer Support
Santo Domingo
Summary
Experienced content moderator with a strong background in managing usergenerated content and ensuring a safe and positive online environment. Proven track record of success in content moderation roles at leading companies iincluding Roblox, and Zigazoo. Committed to upholding high
standards of quality, integrity, and adherence to community guidelines.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Content Moderator
Modsquad
10.2022 - 03.2024
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Content Moderator
Acquire BPO
10.2020 - 09.2022
- Successfully monitored and reviewed user-generated content on the Roblox platform, ensuring compliance with community guidelines and policies.
Customer Service Representative
ERC International
02.2017 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
LANGUAGE'S - English Education
UNAPEC
Av. Máximo Gómez 72, Santo Domingo 10100 05.2001 -
High School Diploma -
Marcos Evangelista Adón Polytechnic.
San Maltin De Porres, DM La Victoria, Sto. Dom. 05.2001 -
Skills
- Content Management
- Online research
- Patience and Tolerance
- Multitasking Abilities
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Microsoft Office
- Attention to Detail
Personal references
Xiomara herrera (829-714-5553)
Eliezer Mañón Reyez (809-816-9269)
Laura Pamela Cabrera (849-804-2866)
Timeline
Content Moderator
Modsquad
10.2022 - 03.2024
Content Moderator
Acquire BPO
10.2020 - 09.2022
Customer Service Representative
ERC International
02.2017 - 03.2019
LANGUAGE'S - English Education
UNAPEC
05.2001 -
High School Diploma -
Marcos Evangelista Adón Polytechnic.
05.2001 -
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