Summary
Overview
Work History
Education
Skills
Languages
Referencias
Timeline
Generic

YOHANSER MEDINA

SANTO DOMINGO

Summary

Dynamic Bilingual Customer Service Representative with 5 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native Espanish speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.

Overview

3
3
years of professional experience

Work History

Bilingual Customer Service Representative

Teleperformance-Dominicana
01.2023 - 06.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Bilingual Customer Service Representative

Talk to Rep-Ouplex
03.2021 - 02.2023
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided language translation services for customer service inquiries.

Bilingual Customer Service Representative

Advensus-Contact center
04.2020 - 01.2021
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided language translation services for customer service inquiries.

Education

Estudios Secundarios -

Liceo Vespertino Aliro Paulino
Nizao-Provincia Peravia
02.2015

Primeros Estudios -

Escuela Basica Catalina
Catalina-Bani-Provincia Peravia
11.2014

Skills

  • Computer course informatica

Languages

Spanish
Native language
Spanish
Proficient
C2
English
Advanced
C1

Referencias

Giovani Garcia -Supervisor

8294625060


Nolly Paulino- Supervisor

8293747043

Timeline

Bilingual Customer Service Representative

Teleperformance-Dominicana
01.2023 - 06.2023

Bilingual Customer Service Representative

Talk to Rep-Ouplex
03.2021 - 02.2023

Bilingual Customer Service Representative

Advensus-Contact center
04.2020 - 01.2021

Estudios Secundarios -

Liceo Vespertino Aliro Paulino

Primeros Estudios -

Escuela Basica Catalina

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