Yohanny Delgado
Costumer assitance
Los Frailes II,Dominican Republic
Summary
With a robust background in customer service, evidenced by roles at prestigious companies like TELEPERFORMANCE, I excel in client engagement and problem-solving. My expertise in Office Suite and teamwork has consistently improved customer satisfaction rates by over 20%. Adept at turning challenges into opportunities, I bring a dynamic skill set to exceed employer expectations.
Overview
1
1
Certification
Work History
Costumer Service
CONTINUUM
- Managed customer service inquiries and complaints.
- Compiled reports on customer service metrics.
- Provided customer service when needed.
Ticher
COLEGIO HUELLAS DE AMOR
Costumer Service
TELEPERFORMANCE
Business Agent
SCOTIA GBS
Costumer Service
TCL CONTACT CENTER
Costumer Service
CONCENTRIX
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Developed and implemented customer service standards to ensure quality customer service.
- Resolved customer service inquiries promptly and efficiently.
Education
Bachillerato - Mención GENERAL
Centro Educativo KELBYN OBREROS DE PAZ
DISTRITO MENDOZA, SANTO DOMINGO01.2013
Lenguas Modernas - Mención Ingles
UNIVERSIDAD AUTONOMA DE SANTO DOMINGO (UASD)
SECRETARIADO EJECUTIVO -
INTA
INFORMATICA -
ESCUELA VOCACIONAL
INGLES POR INMERSION -
MESCYT
Skills
- Atención al cliente
- Manejo de Office
- Trabajo en Equipo
Certification
Centro Educativo KELBYN OBREROS DE PAZ,
References
- Dariana Delgado, 849-245-0946
- Ariany Peralta, 809-766-6832
Languages
- Español, Nativo
- Inglés
Personal Information
ID Number: 223-0165112-5
Timeline
Costumer Service
CONTINUUM
Ticher
COLEGIO HUELLAS DE AMOR
Costumer Service
TELEPERFORMANCE
Business Agent
SCOTIA GBS
Costumer Service
TCL CONTACT CENTER
Costumer Service
CONCENTRIX
Bachillerato - Mención GENERAL
Centro Educativo KELBYN OBREROS DE PAZ
Lenguas Modernas - Mención Ingles
UNIVERSIDAD AUTONOMA DE SANTO DOMINGO (UASD)
SECRETARIADO EJECUTIVO -
INTA
INFORMATICA -
ESCUELA VOCACIONAL
INGLES POR INMERSION -
MESCYT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native language
English
Advanced (C1)
C1
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Career advancementFlexible work hoursCompany CulturePersonal development programsWork from home optionPaid time offPaid sick leaveTeam Building / Company RetreatsStock Options / Equity / Profit SharingSimilar Profiles
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