Yocandy Tejeda Luna
Villa Mella
Summary
Accomplished Recruitment Specialist with a proven track record at Teleperformance, adept in talent acquisition and candidate sourcing. Expert in managing high-stress situations and enhancing candidate experiences, significantly improving hiring strategy efficiency. Demonstrates exceptional organizational skills and empathy, ensuring a robust talent pool and increased loyalty.
Overview
8
8
years of professional experience
Work History
Recruitment Specialist
Teleperformance
10.2020 - 08.2024
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
- + Type or edit your work history here
Customer Service Representative
Alorica
02.2017 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Six Flags
05.2016 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor Of Administrative Studies - Industrial And Organizational Psychology
01.2022
08.2014
Medical visitor
Skills
- Resume Screening
- Candidate Sourcing
- Talent Acquisition
- Recruitment Marketing
- Candidate assessment
- Hiring Strategy
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Recruitment Specialist - Teleperformance
10.2020 - 08.2024
Customer Service Representative - Alorica
02.2017 - 06.2019
Cashier - Six Flags
05.2016 - 09.2016
Universidad Dominicana O&M - Bachelor Of Administrative Studies, Industrial And Organizational Psychology
Infotep - ,
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance