Yisberlin Castillo
Bayaguana
Summary
Dynamic professional with extensive experience at Oak to Ember, excelling in customer service and communication. Proven ability to enhance guest satisfaction and drive sales through effective leadership and time management. Adept at resolving inquiries efficiently, leveraging strong computer literacy to streamline operations and elevate the customer experience.
Overview
2
2
years of professional experience
Work History
Server, hostess, sales person
Oak to Ember
Gloucester
05.2023 - 11.2024
- Took orders, provided exceptional customer service, and ensured customer satisfaction as a Server
- Managed reservations, maintained order, and ensured customer satisfaction as a Hostess
- Promoted and sold restaurant merchandise to customers as a Sales Person
- Handled high volume of calls in a timely and professional manner as a Call Center Representative
- Resolved customer inquiries and issues efficiently over the phone
- Utilized strong communication skills to maintain positive interactions with customers
Education
Gloucester high school -
Gloucester high school
Gloucester, MA06.2024
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Documentation review
- Guest services
- Leadership
Timeline
Server, hostess, sales person
Oak to Ember
05.2023 - 11.2024
Gloucester high school -
Gloucester high school