Summary
Overview
Work History
Education
Skills
Tavel
Timeline
Receptionist

Yeury Heredia

Villa Hermosa

Summary

Dynamic professional with a proven track record at Club Med, excelling in customer/client relations and office management. Recognized for enhancing customer satisfaction through effective complaint resolution and maintaining organized records. Skilled in data entry and adept at fostering positive interactions, contributing to a welcoming environment and exceeding performance targets.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Receptionist

Club Med
04.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.

Sells Representative

Hyatt
11.2023 - 02.2024
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.

Sells Representative

Catalonia Hotels and Resorts
09.2022 - 11.2023
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Education

High School Diploma -

Jhon F. Kennedy High School
Waterbury, CT
05.2001 -

Skills

Data entry

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Tavel

Travel means a lot to me!


I love traveling because I get to know different cultures, languages and food. The most important thing is that it is where I renew myself with energy and peace, so I return to my secular life in peace and joy.

Timeline

Receptionist

Club Med
04.2024 - Current

Sells Representative

Hyatt
11.2023 - 02.2024

Sells Representative

Catalonia Hotels and Resorts
09.2022 - 11.2023

High School Diploma -

Jhon F. Kennedy High School
05.2001 -
Yeury Heredia