Yenny Lisbeth Cruz
Calle 11a, #8a, Los Prados, Santiago
Summary
Dynamic bilingual professional with extensive experience in telehealth coordination and customer service, notably with Bath and Body Works. Proven track record in HIPAA compliance and record management, ensuring patient confidentiality. Adept at appointment scheduling and fostering strong customer relationships, delivering exceptional support in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Bilingual Virtual Medical Appointment Coordinator
Independent contractor
Remote position, Remote
01.2025 - 06.2025
- Scheduled virtual medical appointments for patients, ensuring compliance with HIPAA regulations, and strict privacy protocols.
- Verified patient identity before disclosing or collecting any health-related information, maintaining confidentiality and data security.
- Created and registered patient accounts, provided detailed appointment instructions, and supported patients through the onboarding process.
- Updated and notated patient records accurately, including appointment changes, cancellations, and patient communication.
Customer Service Representative
Independent Contractor
Remote position, Remote
07.2022 - 11.2024
- Handled inbound calls and chats for Bath and Body Works and Nike, assisting with order placement, tracking shipments, and resolving post-purchase issues.
- Processed refunds, exchanges, and replacements.
Claims Support Specialist
Independent contractor
Remote position , remote
12.2019 - 06.2022
- Processed auto and property insurance claims for Allstate clients, ensuring accuracy and adherence to company and industry guidelines.
- Provided clear and detailed information about policy coverage, including deductibles, co-pays, and benefits related to each claim.
- Scheduled vehicle and property inspections as part of the claims process, coordinating with adjusters and third-party vendors.
- Guided customers through the post-claim process, advising on the next steps.
Online English Teacher
Cambridge Institute, Madrid
07.2019 - 12.2020
- Assessed student progress and provided constructive feedback regularly.
- Facilitated interactive online classes using digital tools and resources.
- Utilized multimedia content to enrich the learning experience for students.
- Conducted one-on-one sessions with students to address their specific language needs.
Sales Associate
Dboss
Santiago, Santiago
05.2018 - 08.2018
- Conducted outbound calls to eligible individuals to inform them about health programs covered by Medicare and/or Medicaid, targeting conditions such as diabetes and arthritis.
- Educated potential enrollees on available benefits, program requirements, and the enrollment in a clear manner.
Customer Service Representative
UNO
Santiago, Santiago
12.2017 - 04.2018
- Provided customer support for Torrid, a U.S.-based plus-sized women's fashion retailer, assisting customers via phone.
- Processed orders and managed customer accounts using CRM software.
- Maintained accurate records of customer interactions and transactions.
- Tracked shipments, processed orders and refunds, and reprocessed failed orders to ensure customer satisfaction.
- Checked product inventory and availability across physical store locations and online.
English teacher
Mescyt
01.2016 - 01.2017
- Facilitated classroom discussions to enhance student participation and critical thinking.
- Utilized technology to support interactive learning experiences in the classroom.
- Organized extracurricular activities to promote language skills and cultural awareness.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Made learning grammar fun by involving problem-solving and language play.
Customer Service Representative
Data Vimenca
03.2015 - 04.2016
- Processed domestic and international money transfer transactions for customers using Western Union services.
- Processed utility bill payments for major service providers, including Duke Energy, ensuring accuracy and timely completion.
Education
Master Propio - Clinical Psychology
ISEP
Valencia, Spain10-2021
Clinical Psychology
Universidad Autónoma De Santo Domingo
01.2018
Instituto Politecnico Femenino
01.2013
Skills
- Appointment scheduling
- Patient registration
- HIPAA compliance
- Record management
- Telehealth coordination
- Customer relationship management
- Claims processing
- Order fulfillment
- Documentation
- Remote work capabilities
- Fluent in multiple languages
Personal information
- Date of Birth: 07/11/95
- Nationality: Dominican
- Marital Status: Single
- Place of Birth: Santiago, Dom. Rep.
Identification Card
031-0562431-0
Affiliations
- Writer of fiction.
- Avid reader.
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Bilingual Virtual Medical Appointment Coordinator
Independent contractor
01.2025 - 06.2025
Customer Service Representative
Independent Contractor
07.2022 - 11.2024
Claims Support Specialist
Independent contractor
12.2019 - 06.2022
Online English Teacher
Cambridge Institute, Madrid
07.2019 - 12.2020
Sales Associate
Dboss
05.2018 - 08.2018
Customer Service Representative
UNO
12.2017 - 04.2018
English teacher
Mescyt
01.2016 - 01.2017
Customer Service Representative
Data Vimenca
03.2015 - 04.2016
Master Propio - Clinical Psychology
ISEP
Clinical Psychology
Universidad Autónoma De Santo Domingo
Instituto Politecnico Femenino
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