Yeiely Santana
Domincan Republic
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Legal Officer
Lifestyle Holidays Vacation Club
2015.04 - 2022.08
- Worked with customers purchasing memberships, ensuring all required documents are appropriately signed
- Ensuring documentation is complete and submitting documentation to various departments
- Ensured customer remained in memberships while still meeting their payment plan
- Built skills in excellent customer service, ability to negotiate in manner that met customers need but also ensured payment of bills to company.
- Achieved very good conversation face to face with clients, reassuring their purchases and asking all their questions
Administration Office
Lifestyle Holidays Vacation Club
- Office Support
- Part of office support team responsible for new client documentation
- Reviewing contracts
- Ensure that procedures followed for storage and usage of confidential information such as credit card data.
- Worked with English speaking clients ensuring payments were made in timely manner and resolved barriers to ensure customer payment
- Tracked customer payment plans
- Handled billing complaints and queries
- Solved problems based on company policies and procedures
- Follow up with customers when payments due or payments not made
- Worked with customers having difficulty making payments, helping them to come up with solutions
- Managed company's calendar to keep track of clients reservations checking's and payment near their vacation time
Customer Service
Lifestyle Holidays Vacation Club
- Responsible for customer inquiries regarding billing for English speaking clients
- Explaining company phone plans and payment
- Worked with customers to ensure their understand, agreed to and made payments based on their plans
- Handled over 40 customer calls daily
- Managed customer complaints with satisfactory resolutions
- Using professional and courteous service was able to get customers to meet terms of their contracts
- Delivered customer service to diverse clientele within Canada
Assistant
Can Call Phone Company
2014.03 - 2014.11
- To Customer Representative
- Approving customer sign on to website
- Managing office tasks
- Preparing documentations for meetings with customers, Internet and phone service company serving English Speaking Canadians
Education
Intake Specialist, Case Management -
Legal Soft Academy
2023
English Academy -
Impact Languages Institute
Dominican Republic2014
High School Diploma -
CENAPEC
Dominica Republic2013
Skills
- To help support company’s success.
- Skills:
- Providing excellent customer service to English and Spanish speaking clients in all areas of business services from customer inquiries to bill payment.
- Ability to manage difficult client situations for company’s satisfaction
- Detail oriented
- Solutions oriented
- Hard working and committed to company success
- Document Control
Timeline
Legal Officer
Lifestyle Holidays Vacation Club
2015.04 - 2022.08
Assistant
Can Call Phone Company
2014.03 - 2014.11
Administration Office
Lifestyle Holidays Vacation Club
Customer Service
Lifestyle Holidays Vacation Club
Intake Specialist, Case Management -
Legal Soft Academy
English Academy -
Impact Languages Institute
High School Diploma -
CENAPEC
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