Expert
Fernanda Yannelis Jimenez
Human Services Worker
Bloomfield ,Connecticut
Summary
Dynamic and results-driven professional with a proven track record at TD Bank, specializing in customer service and team leadership. Expertly skilled in managing complex schedules and optimizing customer experiences through clear communication, strategic problem-solving, and a commitment to excellence. Known for exceptional adaptability and organizational acumen, ensuring smooth operations and high customer satisfaction. With extensive expertise in customer service, proficient in utilizing Microsoft tools, managing calls, handling emails, and navigating a range of computer-related tasks to support operational efficiency.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Secretary's Assistant
Human Services Department
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Services
TD Bank
02.2022 - 03.2023
- Completed reports detailing daily actions, customer services issues, and notable incidents.
- Supervised work teams and motivated individuals to meet goals and objectives through stellar customer services.
- Facilitated smooth migrations of customer services between platforms, minimizing impacts on end-users'' experiences.
- Provided customized customer services, tracking customer experience management fulfillment.
Care Coordinator
Elderly Caregiver
01.2021 - 01.2022
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Education
Bachelor of Science - Human Services
Post University
Waterbury CT05-2025
High School Diploma -
Hall High School
West Harford 06-2017
Skills
Customer service
Software
Timeline
Secretary's Assistant
Human Services Department
04.2024 - Current
Customer Services
TD Bank
02.2022 - 03.2023
Care Coordinator
Elderly Caregiver
01.2021 - 01.2022
Bachelor of Science - Human Services
Post University
High School Diploma -
Hall High School
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