Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yamiel Rosario

Santo Domingo

Summary

Proven Scheduling Specialist at Contact Center Dominicana, adept in customer relations and recordkeeping, significantly reduced overtime costs. Expert in deploying technical support with Teleperformance, enhancing customer satisfaction through efficient problem-solving. Mastery in documentation and telephone etiquette underpins a track record of boosting user experience and loyalty.

Overview

1
1
year of professional experience

Work History

Scheduling Specialist

Contact Center Dominicana
Santo Domingo
10.2023 - 05.2024
  • Answered phone calls and answered questions from potential customers.
  • Reduced overtime costs through effective workload distribution and proactive schedule adjustments.
  • Contributed to successful project completion by ensuring timely assignment of necessary resources and personnel.
  • Established rapport with callers to build loyalty and support retention goals.
  • Compiled information from files and research to satisfy information requests.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Technical Support Representative

Teleperformance
Santo Domingo
01.2023 - 06.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Education

Bachelor's Degree in Accounting - Accounting

Universidad Dominicana Oym
Santo Domingo, Dominican Republic
10.2024

Skills

  • Customer relations skills
  • Recordkeeping understanding
  • Documentation skills
  • Customer relations abilities
  • Professional telephone demeanor
  • Data Entry
  • Telephone Etiquette

Timeline

Scheduling Specialist

Contact Center Dominicana
10.2023 - 05.2024

Technical Support Representative

Teleperformance
01.2023 - 06.2023

Bachelor's Degree in Accounting - Accounting

Universidad Dominicana Oym
Yamiel Rosario