Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Yamell Franco

Customer Service Representative
Calle Moroni, #10, Carretera La Cienaga, Santiago De Los Caballeros
Yamell Franco

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
years of professional experience
7
years of post-secondary education

Work History

The Office Gurus

Customer Service Agent
08.2023 - Current

Job overview

  • Increased efficiency and team productivity by promoting operational best practices.
  • Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.
  • Delivered personalized support by tailoring interactions based on individual customer preferences and needs.
  • Managed over 20 residents call per day.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation
  • Skilled at working independently and collaboratively in team environment

Support Services Group

Style Consultant & Sales Specialist
08.2020 - 06.2022

Job overview

  • Conducting phone consultations with customers to understand their personal style preferences, body types, sizes, and fashion goals.
  • Recommending specific products from company's line that align with customer's needs, style, and budget.
  • Actively selling products to customers over phone, highlighting features, benefits, and unique selling points to encourage purchases.

Continuum Global Solutions

Tech Support Specialist & Costumer Service Agent
08.2019 - 01.2020

Job overview

  • Providing customer support by answering inquiries, resolving complaints, and troubleshooting technical issues related to telecommunication services such as internet, phone, cable TV, and other related products.
  • Diagnosing and resolving technical problems that customers experience with their telecommunication services, equipment, or devices. This may involve guiding customers through step-by-step instructions or remotely accessing their devices to identify and fix issues.
  • Assisting customers with account-related tasks, such as billing inquiries, service upgrades or downgrades, account transfers, and account cancellations.

Agilerta, LLC

Specialist in Medical Credentials
04.2019 - 01.2020

Job overview

  • Maintained database systems to track and analyze operational data.
  • Collect the necessary credentials to complete cases for potential clients.

Education

Politécnico Elsa Brito De Dominguez
Santiago De Los Caballeros, Dominican Republic

Associate of Science from Nurse Practitioner & High School Diploma
11.2017 - 11.2024

University Overview

Skills

Customer relationship management (Salesforce)

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Timeline

Customer Service Agent
The Office Gurus
08.2023 - Current
Style Consultant & Sales Specialist
Support Services Group
08.2020 - 06.2022
Tech Support Specialist & Costumer Service Agent
Continuum Global Solutions
08.2019 - 01.2020
Specialist in Medical Credentials
Agilerta, LLC
04.2019 - 01.2020
Politécnico Elsa Brito De Dominguez
Associate of Science from Nurse Practitioner & High School Diploma
11.2017 - 11.2024

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Yamell FrancoCustomer Service Representative