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Associate Principal Engineer

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Bilingual professional with a proven track record at The Office Gurus, excelling in customer service and problem-solving. Skilled in working with the Mindbody software for booking and solving issues with the software for customers. Worked as a Construction Materials Loader for my father's company after finishing high school before my call center job.

Dynamic operations and Account Supervisor with a proven track record at The Office Gurus, excelling in strategic planning and customer relations. Successfully implemented 5 high revenue new accounts of + 80 FTEs. Currently handling a program of 150 agents across 2 different programs. Adept at quality management, fostering strong client relationship and retention, and driving exceptional results in competitive environments.

Psychologist with extensive experience at Union Medica, specializing in psychological assessment and crisis intervention. Developed tailored treatment plans that significantly improved client emotional awareness. Demonstrated leadership in mentoring junior professionals, fostering collaboration and enhancing therapeutic outcomes.


Results-driven professional prepared for this role with a strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.

Customer service professional, who enjoys reading and spending time with her daughter! I'm Skilled in active listening and critical thinking, I excel in resolving issues and enhancing customer satisfaction. Having a track record of maintaining detailed records and delivering informed recommendations, ensuring seamless transitions for individuals I assist.

Dedicated and empathetic individual offering experience in direct patient care from prior nursing school experience of 2 years and phlebotomy experience. Committed to obtaining highest level of patient satisfaction while complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Experienced and enthusiastic nanny with over 10 years of experience providing care for children of all ages. Skilled in creating
engaging activities and developing strong relationships with children. Possess excellent organizational and communication skills.
Highly motivated and experienced customer service representative with over 10 years of experience in providing excellent customer
service. Possesses strong communication, problem-solving, and customer service skills.

Yadery Polanco Lora

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Customer Service Representative

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