WOUSKENSON ULYSSE
CUSTOMER SERVICE REPRESENTATIVE
SALISBURY
Summary
Dynamic Customer Service Representative with proven expertise in complaint resolution and customer relations honed at NEWTECH GLOBAL. Skilled in active listening and problem-solving, effectively boosting customer loyalty and satisfaction. Demonstrates exceptional call management abilities, ensuring high-quality service delivery and enhanced company reputation.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
NEWTECH GLOBAL
09.2022 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
COLLEGE ARCACIA
DELMAS, PORT-AU-PRINCE 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Call center experience
Customer Relations
Complaint resolution
Languages
French
Elementary
Spanish
Elementary
English
Professional Working
CREOLE
Native or Bilingual
Timeline
Customer Service Representative
NEWTECH GLOBAL
09.2022 - 06.2024
High School Diploma -
COLLEGE ARCACIA
05.2001 -
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