Winibel Rodriguez

• - Adjudicated unsecured lending credit applications for Scotiabank Canada - Analyzed customer's debt ratio, credit capacity, income, and other necessary documents for the lending process - Handled inbound and outbound calls from customers regarding their credit applications - Demonstrated strong analytical skills in assessing customer creditworthiness and risk - Provided guidance and assistance to customers throughout the credit application process - Collaborated with team members to ensure efficient processing of credit applications - Maintained a professional and customer-centric approach in all interactions with clients to ensure a positive experience.

• - Managed hundreds of calls and inquiries for a referral company providing medical and legal assistance to drivers involved in car accidents in the state of NY, USA - Assisted clients in navigating the legal process and connecting them with appropriate services - Demonstrated strong communication skills and empathy in addressing client needs and concerns - Acted as a liaison between clients and legal professionals to ensure smooth coordination of services
• - Utilized sales techniques to promote company services and generate leads for potential clients
• - Maintained confidentiality and professionalism in handling sensitive client information.

- Managed dozens of inbound calls for a medical imaging center

- Scheduled appointments and provided information on availability and services to clients

- Demonstrated strong communication skills and attention to detail in handling client inquiries

- Utilized customer service techniques to ensure a positive experience for clients

- Collaborated with team members to efficiently schedule appointments and provide accurate information to clients

- Maintained a professional and courteous demeanor in all interactions with clients to ensure customer satisfaction.

- Acted as a middle person between clients and warranty repair service centers - Managed client requests for warranty repairs and service center scheduling

- Coordinated appointments and ensured timely delivery of services

- Demonstrated strong problem

-solving skills and attention to detail in resolving client issues

- Collaborated with service centers to ensure high-quality and timely service delivery

- Maintained a professional and customer-focused approach in all interactions with clients and service providers.