Wilmy Decena
Santo Domingo,01
Summary
Technology support professional with a proven track record of high productivity and efficient task completion. Specialized in troubleshooting software installations and network configurations, with extensive experience in user assistance and incident resolution. Strong knowledge in software development and databases, coupled with excellent communication skills. Focused on delivering effective solutions and ensuring operational continuity through high-quality technical support.
Overview
1
1
year of professional experience
Work History
Support Technician
Amov International's Teleservices
, Santo Domingo
10.2020 - 04.2022
- Delivered first-level technical support to internal users, ensuring prompt issue resolution.
- Diagnosed and resolved system and hardware issues to maintain operational efficiency.
- Utilized remote tools for effective assistance across multiple platforms.
- Escalated complex incidents to higher support tiers for specialized resolution.
- Documented tickets and monitored case progress to ensure accountability.
- Developed Multi-Database Connection System in ASP.NET Core, enabling connections to various database engines.
- Created dynamic queries, report generation, and data visualization features to enhance data management.
Education
Some College (No Degree) - Computer Programming
INFOTEP
Santo Domingo11-2019
Some College (No Degree) - Computer Technical Support
INFOTEP
Santo Domingo11-2019
System Engineering - Software Engineering
UAPA
Santo Domingo EsteSkills
- Database management and technical support
- Remote assistance and diagnostics
- Languages and frameworks expertise
- Development tools and environments
- Team collaboration and communication
- Attention to detail and problem solving
- Analytical thinking
- Help desk support
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Support Technician
Amov International's Teleservices
10.2020 - 04.2022
Some College (No Degree) - Computer Programming
INFOTEP
Some College (No Degree) - Computer Technical Support
INFOTEP
System Engineering - Software Engineering
UAPA
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