Willy Bonilla
Santiago De Los Caballeros,25
Summary
Develop my skills and apply my knowledge to benefit the institution; give my best, and always do a good job. As a collaborator, share new knowledge with my team, be flexible to changes and innovations to help grow and achieve goals. Friendly and reliable, with strong ability to adapt to new environments and tasks. Understands importance of maintaining cleanliness and order, coupled with skills in basic maintenance and organizing materials. Committed to creating welcoming and tidy atmosphere to enhance overall guest experience.
Overview
2025
2025
years of professional experience
Work History
Houseman
Blue Bay
- Reported found guest articles and merchandise damage to managers on duty.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
Stewart
San Marino Playa Dorada
- Collaborated with kitchen staff to ensure dietary restrictions were met, creating personalized meals when necessary.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
Gardener and pool cleaner
Costambar
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
Construction Assistant
.
- Utilized construction tools and machinery to effectively complete job site projects.
- Established positive relationships with clients through regular communication and attentive service, leading to repeat business opportunities.
- Distributed supplies to skilled workers to maintain job site productivity.
- Followed safety protocols on job sites.
Customer Service Representative
.
10.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests for products, services, and company information.
Education
Primary -
Amistad Pérez Sugar Mill
Secondary -
TV Centro Camú
English
IMPACT
Basic Mechanics
INFOTEP
French
IMPACT
No Degree - Electrician
Infotep
Puerto Plata, Dominican RepublicSkills
- Hotel operations knowledge
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
- Guest room cleaning
- Maintenance awareness
- Carpet shampooing
- Multitasking and Prioritizing
- Mopping and sweeping
- Customer Service
- Work Planning and Organization
Goals
- Develop my skills and apply my knowledge in favor of the institution
- Give it always do a good job
- As a collaborator share new knowledge together work
- Be flexible to changes and innovations to help the growth and scope of better of me, and to my team of goals
Appliedstudies
- Primary, Amistad Pérez Sugar Mill
- Secondary, TV Centro Camú
Otherstudies
- English, IMPACT
- Basic Mechanics, INFOTEP
- French, IMPACT
Identificationcard
402-4490430-2
References
- Antonio Mojica, 809-761-7480
- Teresa Martinez, 809-802-4946
- Claudia Docker, 809-399-5861
Personal Information
- Place of Birth: D.R.
- Date of Birth: 05/18/00
- Nationality: Dominican
- Marital Status: Single
Languages
Spanish
Native language
English
Upper intermediate
B2
French
Intermediate
B1
Haitian Creol
Intermediate
B1
Timeline
Customer Service Representative
.
10.2023 - Current
Secondary -
TV Centro Camú
English
IMPACT
Basic Mechanics
INFOTEP
French
IMPACT
Houseman
Blue Bay
Stewart
San Marino Playa Dorada
Gardener and pool cleaner
Costambar
Construction Assistant
.
Primary -
Amistad Pérez Sugar Mill
No Degree - Electrician
Infotep
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