Wilfredo Mota
Santo Domingo,01
Summary
Experienced in customer service and web programming, excelling in problem-solving, communication, and developing lasting client relationships. Proven ability to deliver innovative web solutions and exceed expectations.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Customer Representative
FedEx
05.2017 - 08.2017
- As Customer Representative at FedEx, efficiently managed customer inquiries and concerns, handling tasks such as package scheduling, tracking, and case resolution
- Through effective communication and attention to detail, ensured seamless customer experience while upholding highest standards of service.
Housekeeping
Wilderness At The Smokies
05.2019 - 08.2019
- In my role as a Housekeeping professional, I have consistently prioritized cleanliness and organization, going above and beyond to create spotless and inviting living spaces for guests.
- Collaborated with maintenance and housekeeping teams.
- Trained housekeeping staff on cleaning protocols.
- Reviewed housekeeping supply charts and inventories.
- Performed general housekeeping and cleaning tasks.
- Followed sanitation and good housekeeping practices.
Cook
Wilderness At The Smokies
05.2019 - 08.2019
- Skillfully crafted and presented wide array of delectable culinary creations, harnessing my culinary expertise and imaginative flair to surpass customer expectations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Backoffice
KM2 DR
09.2020 - 04.2021
- My experience in Backoffice operations taught me the vital role played by attention to detail when dealing with mortgage documents
- As part of my work process, I maintained an uncompromising commitment towards meticulously verifying their correctness with respect to regulatory compliance
- Ultimately, this level of diligence made all the difference towards ensuring efficient processes and optimal results for the organization as a whole.
Bartender
Wilderness At The Smokies
05.2021 - 09.2021
- As a Bartender, I honed my mixology skills and provided exceptional customer service in fast-paced and dynamic environments.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
Server
Wilderness At The Smokies
05.2021 - 09.2021
- As a Server, I delivered exceptional dining experiences by providing attentive and personalized service to guests
- I consistently ensured customer satisfaction and created a welcoming atmosphere in the restaurant.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender
Soaky Mountain
05.2022 - 08.2022
- As a Bartender, I honed my mixology skills and provided exceptional customer service in fast-paced and dynamic environments.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Park Service Supervisor
Soaky Mountain
05.2022 - 09.2022
- Within my capacity as Park Service Supervisor, it fell upon me to manage different facets involved in operating the park facilities
- To this end, I utilized a leadership strategy predicated on effective coordination amongst staff members in their concerted efforts towards enhancing visitor experiences while ensuring their safety remained paramount
- Additionally, implementing helpful strategies for re-evaluating existing operational measures enabled me to positively impact park programs through refinement.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Spanish Interpreter
Transperfect DR
03.2023 - 08.2023
- As an Interpreter, I excel in facilitating seamless communication between individuals of different languages
- With a sharp linguistic acumen and cultural sensitivity, I ensure accurate and meaningful interpretation across diverse settings, from conferences to community events
- My goal is to bridge language barriers and foster understanding among people.
Customer Support Specialist
ModSquad
08.2023 - Current
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Engineering - Electromechanical Engineering Technologies
Universidad Autonoma De Santo Domingo (UASD)
Dominican Republic 08.2015 - Current
Skills
CRM Software
Data Management
Project Management
Mobile App Development
HTML and XML
HTML
CSS
JavaScript
Nodejs
Expressjs
Reactjs
Back-End Development
References
References available upon request
Timeline
Customer Support Specialist
ModSquad
08.2023 - Current
Spanish Interpreter
Transperfect DR
03.2023 - 08.2023
Bartender
Soaky Mountain
05.2022 - 08.2022
Park Service Supervisor
Soaky Mountain
05.2022 - 09.2022
Bartender
Wilderness At The Smokies
05.2021 - 09.2021
Server
Wilderness At The Smokies
05.2021 - 09.2021
Backoffice
KM2 DR
09.2020 - 04.2021
Housekeeping
Wilderness At The Smokies
05.2019 - 08.2019
Cook
Wilderness At The Smokies
05.2019 - 08.2019
Customer Representative
FedEx
05.2017 - 08.2017
Bachelor of Engineering - Electromechanical Engineering Technologies
Universidad Autonoma De Santo Domingo (UASD)
08.2015 - Current