WILBERTH PEGUERO
Santo Domingo
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
6
6
years of professional experience
2
2
Languages
Work History
CUSTOMER CARE ADVISOR
SCOTIA GBS
08.2022 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
ENCARGADO DE PRESTAMO - ARCHIVO CENTRAL
BANCO SANTA CRUZ
03.2018 - 06.2022
- Reception and validation using the Core Bank B2000 system, digitization through the corresponding tool, aimed at ensuring proper visualization in the digital platform, weekly reporting, and support for the business area.
- Worked well in a team setting, providing support and guidance.
Education
Software Engineering -
Universidad Del Caribe
Santo Domingo 05.2001 -
High School Diploma -
Dr. Fabio A. Mota
Santo Domingo 05.2001 -
Skills
Database Research
Custom Order Management
First Call Resolution
Order Processing
Professional Studies
ITCD - Desarrollo de Software, INFOTEP - Reparador de Pc y Administrador de Redes, INFOTEP - Manejador de Programas de oficina e internet, MESCYT - English Immersión Program, ITLA - Fundamentos técnicos del Computador, Universidad del Caribe - INGENIERIA DE SOFTWARE
Diplomas
- Banco Santa Cruz, Código de Ética, 2018, 2022
- Curso de prevención de Lavado General, PLAFT, PEP, Norma PCI DSS, 2018, 2022
Personal Information
- Date of Birth: 09/26/94
- Nationality: Dominican
- Marital Status: Single
References
- Ing. Jose Gomez, Ingeniero Civil, 1 (849) 402-0928
- Jose Parra, Oficial Jr. Gestion Fiduciaria, 1 (849) 271-3726
Timeline
CUSTOMER CARE ADVISOR
SCOTIA GBS
08.2022 - 01.2024
ENCARGADO DE PRESTAMO - ARCHIVO CENTRAL
BANCO SANTA CRUZ
03.2018 - 06.2022
Software Engineering -
Universidad Del Caribe
05.2001 -
High School Diploma -
Dr. Fabio A. Mota
05.2001 -