Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Widserlande P Merial G

Km 14 Autopista Duarte,Santo Domingo oeste

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Customer service rep at Result Cx online
, Dominican Republic
02.2022 - 03.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.

Debt Specialist

debt relief at call center PRO global solution
07.2018 - 03.2022
  • Assisted clients in understanding debt relief options and processes.
  • Facilitated communication between clients and financial institutions for resolution.
  • Researched customer inquiries regarding their account status and payments.
  • Conducted skip tracing activities when necessary to locate delinquent customers.

Sales Agent

vixicom  llc
07.2015 - 06.2018
  • Analyzed sales data to identify trends in customer preferences and develop strategies to maximize sales opportunities.
  • Conducted daily sales meetings to review progress and discuss strategies for achieving maximum sales results.
  • Documented all sales transactions accurately in order to maintain accurate records of sales history.
  • Analyzed sales performance data to determine areas of improvement for sales team members.

Sales Associate

contact center LLc sales representative
02.2014 - 03.2015
  • Managed inventory levels to ensure product availability.
  • Assisted customers with product inquiries and order processing.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.

Education

High School Diploma -

Studied Administration, Comptabilite And Language
Haiti

Skills

  • Account research
  • Debt negotiation
  • Client communication
  • Sales strategies
  • Complaint resolution
  • Customer relationship management

Languages

English
Professional
Spanish
Professional
French
Professional

Timeline

Customer Service Representative

Customer service rep at Result Cx online
02.2022 - 03.2024

Debt Specialist

debt relief at call center PRO global solution
07.2018 - 03.2022

Sales Agent

vixicom  llc
07.2015 - 06.2018

Sales Associate

contact center LLc sales representative
02.2014 - 03.2015

High School Diploma -

Studied Administration, Comptabilite And Language

Similar Profiles

CREATE PROFILE
Widserlande P Merial G