Whanda Nunez

• Analyzed booking trends to forecast demand, enabling informed decision-making
• Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.
• Maintained comprehensive knowledge of property features, amenities, policies, and local attractions to provide accurate information to guests at all times.
• Streamlined reservations process for improved guest experience and increased booking rates.
• Conducted regular audits of reservation records to ensure accuracy, minimizing discrepancies and potential conflicts.
• Established effective communication channels between departments for seamless coordination of guest services.
• Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
• Resolved various issues and discrepancies for customers.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Proactively identified areas for improvement within reservations department, implementing strategic changes as needed.

• Analyzed booking trends to forecast demand, enabling informed decision-making.
• Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.
• Established effective communication channels between departments for seamless coordination of guest services.
• Proactively identified areas for improvement within reservations department, implementing strategic changes as needed.
• Provided customers with information about availability and pricing.
• Resolved various issues and discrepancies for customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
• Conducted regular audits of reservation records to ensure accuracy, minimizing discrepancies and potential conflicts.

• Hiring Manager, Negotiation, Room Inventory Management, Assist Fam Trips, Site Inspections, Events & Dinner Planning, Responsible of preparing all Weekly Sales Reports, Benchmarking, Forecasting, Manage along with the Yield Department to optimize Occupancy without Overbooking our Properties, Management OTAS hotel level (use of extranet), Managing Groups and Single Rates

• Responsible for the Reservations Department for, Dominican Republic
• Currently five properties with a total of 2055 Rooms, Directly Assist the DOS Manager
• Sales Manager for Local Market 2012 - 2013

Responsible for the Reservations Department total 1030 rooms, Responsible of preparing all Weekly Sales Reports, Management OTAS hotel level (use of extranet), Daily Data Update Occupation, Daily Monitor Booked reservations by the reservation Staff, Support the Sales Department

Assist the Reservation Manager, Managing Groups and Single Rates, Quote groups contract, Review and input reservations received in the System, Distribute the daily tasks among the teams, Respond to emails efficiently in a timely manner, Attend Reception at the reception of Groups, Weekly Occupancy Report, Daily Penetration Report