Wendy Pujols

• Implemented evaluation tools that measured training effectiveness and increased learner engagement.
• Collaborated with management to identify training needs and address skill gaps.
• Developed training programs for diverse teams, enhancing skill sets and promoting inclusivity.
• Engaged with participants to foster a positive learning environment and motivation.
• Delivered one-on-one coaching sessions to support individual development plans.
• Prepared documentation for qualifications frameworks including unit standards, competency profiles.

• Supervised daily operations of customer service team to ensure quality support and customer satisfaction.
• Resolved customer escalations by implementing effective conflict resolution strategies.
• Assisted customers with product inquiries and resolving complaints promptly and professionally.
• Monitored team performance and provided constructive feedback for improvement.
• Conducted regular team meetings to discuss updates, challenges, and strategies for success.

As a volunteer:

• Assisted in medical outreach program for patients with chronical conditions such as Diabetes and Hypertension
• Supported patient coordination and basic assistance during medical activities
• Provide guidance and helped ensure a smooth experience for patients
• Collaborate with healthcare staff to support daily operations

• Resolved technical issues and addressed customer inquiries via email, live chat, and telephone, enhancing customer experience.
• Recorded technical issues in support ticketing system to facilitate timely resolution and improve service tracking.
• Facilitated customer understanding of products and components through hands-on technical demonstrations.
• Analyzed customer feedback to identify trends and ensure high satisfaction levels, contributing to continuous service improvement.