Wendel Sanchez
Santo Domingo Norte,Santo Domingo
Summary
Adept at transforming customer challenges into positive experiences, I leveraged my expertise in complaint resolution and active listening at ALORICA to enhance customer satisfaction. Skilled in both call center operations and fostering empathetic client relationships, I consistently resolved issues, ensuring a seamless service experience.
Overview
1
1
year of professional experience
Work History
Customer Service Representative /Technical Support
ALORICA
Distrito Nacional, Santo Domingo
01.2024 - 01.2025
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Matias Ramon Mella High School
Santo Domingo, RD07-2016
Skills
- Scheduling
- Complaint resolution
- Filing
- Report preparation
- Active listening
- Staff training
- Call center operations
- Call center experience
- Empathy and patience
- Customer education
- Inbound and outbound calling
Timeline
Customer Service Representative /Technical Support
ALORICA
01.2024 - 01.2025
High School Diploma -
Matias Ramon Mella High School
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