Wedshy Vincent
Santiago,Santiago De Los Caballeros
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Rite Aid
Harrisburg , PA
08.2021 - 08.2024
- I assisted customers with their shopping needs, answering inquiries about products and services, helping resolve any issues or concerns, and also helping fix any technical issues with the website or the App. I also worked in chat and emails.
Customer Service Representative
Agero
Medford, MA
01.2020 - 02.2021
- I assisted clients with Roadside assistance and vehicle-related services, such as towing, tire changes, or jump-starts. I also responded to emergency calls, coordinated with service providers, and ensured that customers receive timely and effective help.
Interpreter
J/P HRO
Delmas, Port-Au-Prince
05.2016 - 07.2019
- I interpreted and facilitated communication between the organization's staff, volunteers, and the communities.
Education
MBA - Business Administration
Institution ISTEAH
04-2022
Linguistics - English
Caribbean English School
11-2018
Skills
- Customer Service
- Interpersonal Communication
- Attention to Detail
- Written Communication
- Data Entry
- Critical Thinking
- Call Center Operations
- Professional telephone demeanor
Timeline
Customer Service Representative
Rite Aid
08.2021 - 08.2024
Customer Service Representative
Agero
01.2020 - 02.2021
Interpreter
J/P HRO
05.2016 - 07.2019
MBA - Business Administration
Institution ISTEAH
Linguistics - English
Caribbean English School
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