Wayne Phillips

• Displaying of product demo(food,snacks etc) to sample and possible purchase for members/customers
• Greet members/customers politely when approaching cart
• Description of product accurately with explained details
• Elevated customer service and loyalty
• Recommend selected product and location
• Answer questions with up to date knowledge and efficency
• Cleaning of cart used for display...i.e. dishes, trays etc

• Displaying of food or beverages for members to sample and possibly purchase.
• Greeted members/customers politely when approaching cart.
• Described product to members/customers and accurately explained details.
• Provided a elevated customer experience to retain loyal members/customers.
• Recommended, selected and helped locate and obtain product based on member/customer request.
• Answered product questions with up-to-date knowledge.
• Inventory of how much product used for sampling.
• Cleaning of cart and items used for display...ie...pots, pans, trays etc.

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Politely assisted customers in person and via telephone.
• Provided an elevated customer experience to generate a loyal clientèle.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Maintained cleanliness and presentation of stock room and production floor.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Routinely answered customer questions regarding merchandise and pricing.
• Asked open-ended questions to assess customer needs.
• Participated in physical inventory counts before and after shift.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Directed calls to appropriate individuals and departments.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Organized store merchandise racks by size, style and color to promote visually appealing environment.
• Routinely answered customer questions regarding merchandise and pricing.
• Operated a POS system to itemize and complete customer purchases.
• Dedicated to continuously improving sales abilities and product knowledge.
• Communicated all store initiatives and promotions to customers to generate return business.

• Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Politely assisted customers in person and via telephone.
• Provided an elevated customer experience to generate a loyal clientèle.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Maintained cleanliness and presentation of stock room and production floor.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Directed calls to appropriate individuals and departments.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Organized store merchandise racks by size, style and color to promote visually appealing environment.
• Routinely answered customer questions regarding merchandise and pricing.
• Operated a POS system to itemize and complete customer purchases.
• Dedicated to continuously improving sales abilities and product knowledge.
• Achieved sales goals and service performance requirements through new customer sales.
• Designed displays to make the store experience interactive, engaging and reassuring.
• Asked open-ended questions to assess customer needs.
• Participated in physical inventory counts before and after shift. 
• Communicated all store initiatives and promotions to customers to generate return business.

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Politely assisted customers in person and via telephone.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Provided an elevated customer experience to generate a loyal clientèle.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Assisted customers with food selection, inquiries and order customization requests.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Maintained cleanliness and presentation of stock room and production floor.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Organized store merchandise racks by size, style and color to promote visually appealing environment.
• Routinely answered customer questions regarding merchandise and pricing.
• Operated a POS system to itemize and complete customer purchases.
• Asked open-ended questions to assess customer needs.
• Learned, referenced and applied product knowledge information.
• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
• Communicated all store initiatives and promotions to customers to generate return business.

• Answered an average of calls per day by addressing customer inquiries.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Politely assisted customers in person and via telephone.
• Provided an elevated customer experience to generate a loyal clientèle.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Directed calls to appropriate individuals and departments.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Routinely answered customer questions regarding merchandise and pricing.
• Operated a POS system to itemize and complete customer purchases.
• Dedicated to continuously improving sales abilities and product knowledge.
• Designed displays to make the store experience interactive, engaging and reassuring.
• Asked open-ended questions to assess customer needs.
• Communicated all store initiatives and promotions to customers to generate return business.

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Politely assisted customers in person and via telephone.
• Provided an elevated customer experience to generate a loyal clientèle.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Maintained cleanliness and presentation of stock room and production floor.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Routinely answered customer questions regarding merchandise and pricing.
• Operated a POS system to itemize and complete customer purchases.
• Dedicated to continuously improving sales abilities and product knowledge.
• Asked open-ended questions to assess customer needs.
• Participated in physical inventory counts before and after shift. 
• Communicated all store initiatives and promotions to customers to generate return business.
• Recommended alternative items if product was out of stock.

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Politely assisted customers in person and via telephone.
• Provided an elevated customer experience to generate a loyal clientèle.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Maintained cleanliness and presentation of stock room and production floor.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Organized store merchandise racks by size, style and color to promote visually appealing environment.
• Routinely answered customer questions regarding merchandise and pricing.
• Designed displays to make the store experience interactive, engaging and reassuring.
• Asked open-ended questions to assess customer needs.
• Learned, referenced and applied product knowledge information.
• Recommended alternative items if product was out of stock.

       Assisted car rental customers full details of car rental contract.

• Answered incoming telephone calls from various merchants and financial institutions while inputting information in computer terminal to receive authorization codes
• Referred to various financial institutions to get and receive specific information to receive authorization codes
• Answered numerous of calls per day by addressing customer inquiries and solving problems
• Prepared emergency Visa/Mastercard packages for lost/stolen Visa/Mastercards
• Inputted and removed block codes from Visa/Mastercards
• Processed information on invoices for various delivery couriers for emergency Visa/Mastercard deliveries
• Inputted information in computer terminal for emergency card deliveries
• Embossed emergency Visa/Mastercards
• Contacted various financial institutions via telephone, fax or telex on inputting and removing block codes from Visa/Mastercards