Wanda Ananí Jiménez García
Bachelor Of Science, Software Engineering
Santiago De Los Caballeros
Summary
At AdvanSys, S.R.L, I am a Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
With a Software Engineering degree from UTESA, I bring a solid foundation in technical acumen to my current role. As the Banking Software Expert & Project Manager, I am responsible for integrating complex modules of the system, which has significantly enhanced operational efficiency and improved communication flows within our organization.
In my capacity as Project Manager, I have led initiatives to streamline processes and optimize workflows, resulting in measurable improvements in productivity and resource utilization. I have successfully managed cross-functional teams to implement Banking system upgrades and enhancements, ensuring seamless integration and minimal disruption to daily operations.
My background in problem-solving allows me to approach challenges with a systematic and analytical mindset, ensuring that projects are completed on time and within budget.
Overview
19
19
years of professional experience
Work History
Senior Software Consultant Manager
AdvanSys, S.R.L
08.2014 - Current
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Maintained up-to-date knowledge on Banking trends and best practices, enabling effective consultation on cutting-edge technologies.
- Efficiently managed multiple projects simultaneously while maintaining strong attention to detail and prioritization skills when meeting deadlines.
- Implemented robust security measures to protect sensitive data, reducing the risk of breaches and safeguarding client information.
- Conducted comprehensive training sessions for junior developers, fostering skill development and increased productivity within the team.
- Worked closely with clients to establish specifications and system designs.
- Tested hardware and performed troubleshooting techniques to identify problems.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Software Consultant
AdvanSys, S.R.L
02.2006 - 08.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Translated technical concepts and information into terms parties could easily comprehend.
Education
Bachelor of Science - Software Engineering
Technologic University of Santiago (UTESA)
Santiago De Los Caballeros, Dominican Republic 05.2001 -
Skills
Client Communication
Expert Problem Solving
API Integration
Data Analysis
Software Maintenance
System optimization
Scrum Framework
Teamwork and Collaboration
Time Management
Multitasking Abilities
Decision-Making
Attention to Detail
Adaptability
Timeline
Senior Software Consultant Manager
AdvanSys, S.R.L
08.2014 - Current
Software Consultant
AdvanSys, S.R.L
02.2006 - 08.2014
Bachelor of Science - Software Engineering
Technologic University of Santiago (UTESA)
05.2001 -
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