Summary
Overview
Work History
Education
Skills
Timeline
Generic

WALDO PAULINO DIAZ

CUSTOMER SERVICE REPRESENTATIVE / INTERPRETER
Santo Domingo

Summary

Bilingual professional with experience in interpretation, customer service, sales, and legal assistance. Skilled in clear translations, customer support, and virtual legal tasks. Proven sales track record and strong communication, problem-solving, and multitasking skills.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Interpreter

TRANSPERFECT
05.2023 - Current
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.

Customer Service/ Sales Agent

CONCENTRIX
10.2021 - 01.2023
  • Retained existing customers by providing exceptional support and addressing concerns proactively before they escalated into larger issues.
  • Maintained a high level of product knowledge, staying up-to-date on company offerings, promotions, and policies.
  • Boosted sales revenue by effectively upselling products and services tailored to individual customer needs.

Virtual Assistant

Staff Legal Services, SRL
02.2020 - 03.2021
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

Technical Support Representative

Alorica
06.2018 - 01.2020
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Education

Customer Service Certificate -

FUNDACION CARLOS SLIM
ONLINE
05.2001 -

English Inmersion Program Diploma - English-as-a-Second-Language Education

MECYT
Santo Domingo, Dominican Republic
05.2001 -

High School Diploma -

EL VALLE HIGH SCHOOL
Santo Domingo, Dominican Republic
05.2001 -

Skills

Responsible and Disciplined

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Timeline

Interpreter

TRANSPERFECT
05.2023 - Current

Customer Service/ Sales Agent

CONCENTRIX
10.2021 - 01.2023

Virtual Assistant

Staff Legal Services, SRL
02.2020 - 03.2021

Technical Support Representative

Alorica
06.2018 - 01.2020

Customer Service Certificate -

FUNDACION CARLOS SLIM
05.2001 -

English Inmersion Program Diploma - English-as-a-Second-Language Education

MECYT
05.2001 -

High School Diploma -

EL VALLE HIGH SCHOOL
05.2001 -

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WALDO PAULINO DIAZCUSTOMER SERVICE REPRESENTATIVE / INTERPRETER