Vladimir Perez
Santo Domingo
Summary
Highly motivated and customer-focused professional driven to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound/outbound calls, appointment scheduling, sales and sustaining satisfactory relationships with customers.
Overview
2
2
years of professional experience
Work History
Appointment Setter
Daisy's PMUA
Remote
05.2023 - 12.2023
- Greeted incoming customers and provided customer service support.
- Scheduled and confirmed appointments.
- Called no shows and cancellations to reschedule.
- Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
Sales Agent
ALORICA
Santo Domingo
10.2022 - 04.2023
- Contacted new and existing customers to outline benefits of products.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Maintained accurate records of all sales activities in the company's CRM system.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
Customer Service Representative
ALORICA
Santo Domingo
09.2021 - 10.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Skills
- Attention to Detail
- Appointment Scheduling
- Microsoft Office Suite
- Outbound Calling
- Complaint Resolution
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Appointment Setter
Daisy's PMUA
05.2023 - 12.2023
Sales Agent
ALORICA
10.2022 - 04.2023
Customer Service Representative
ALORICA
09.2021 - 10.2022
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