Visailin Corporan
Santo Domingo Este
Summary
Positive, upbeat individual with knack for accuracy and efficiency. Knowledgeable about financial transactions and accounts management, demonstrating proficiency in data entry and reconciliation. Capable of ensuring timely collections and contributing to streamlined financial processes. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively.
Overview
3
3
years of professional experience
Work History
Accounts Receivable Clerk
NS Outsourcing
01.2024 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Customer Service Representative
Advensus Contact Center
03.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Colegio De Estudios Generales Y Servicios (CEGES)
Santo Domingo, Dominican Republic07-2020
Skills
- Collections
- Invoice processing
- Time management
- Payment posting
- Active listening
- Problem resolution
- Relationship building
- Team leadership
- Staff training and development
Read books
Reading books is my most oldest hobby and is my way to relax and scape from the reality and gain knowledge. This pastime improve vocabulary and even reduce stress.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Accounts Receivable Clerk
NS Outsourcing
01.2024 - Current
Customer Service Representative
Advensus Contact Center
03.2022 - 11.2023
High School Diploma -
Colegio De Estudios Generales Y Servicios (CEGES)
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