Victor Tomas Collado Olivo
Drywall installer
Montecristi,DR.
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Bilingual: Spanish and English.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
United Nearshore Operations
07.2020 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Streamlined communication channels for improved customer experience and faster response times.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
Technical Support Representative
Call Center Pros
03.2017 - 05.2019
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Sales Associate
Alorica
01.2015 - 02.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Certificate - Computer Technician
Dover Business Collage
01.1997
High School Diploma -
Eastside Highschool
Paterson New Jersey09.1994
Skills
- Microsoft Office Suite Proficiency
- Customer Relations
- Software Diagnosis
- Technical Troubleshooting
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service Agent
United Nearshore Operations
07.2020 - Current
Technical Support Representative
Call Center Pros
03.2017 - 05.2019
Sales Associate
Alorica
01.2015 - 02.2017
Certificate - Computer Technician
Dover Business Collage
High School Diploma -
Eastside Highschool
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