VICTORIA MINAYA
Bussines Administration Student
Santiago De Los Caballeros
Summary
Dynamic professional with a proven track record at CCD, adept in problem-solving and interpersonal communication. Excelled in enhancing customer loyalty through exceptional service and efficient resolution of complaints. Demonstrates responsibility and efficiency, ensuring high standards of customer care across various roles.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Agent
CCD
2023.09 - Current
- Appointment Scheduling: Efficiently schedule and manage appointments for X-ray services based on patient availability and clinic resources.
- Administrative Support: Maintaining accurate records of appointments, patient information, and medical histories in compliance with privacy regulations such as HIPAA.
Food and Beverage Associate
SeaWorld
San Antonio, Tx
2023.05 - 2023.08
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet demands of peak dining periods.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
Customer Service Representative
Rincon Gourment Restaurant
2021.06 - 2022.01
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Economic And Social Sciences - Bussines Administration
Universidad Tecnologica De Santiago
Santiago De Los Caballeros 2022.01 - Current
High School Diploma -
Politecnico Fonseñor Juan Ant. Flores
Santiago De Los Caballeros 2015.01 - 2021.06
Skills
Problem-Solving
Customer service and care
Positive Attitude
Customer service abilities
Responsibility
Efficiency
Interpersonal Communication
Timeline
Agent
CCD
2023.09 - Current
Food and Beverage Associate
SeaWorld
2023.05 - 2023.08
Economic And Social Sciences - Bussines Administration
Universidad Tecnologica De Santiago
2022.01 - Current
Customer Service Representative
Rincon Gourment Restaurant
2021.06 - 2022.01
High School Diploma -
Politecnico Fonseñor Juan Ant. Flores
2015.01 - 2021.06
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