Victor Mercedes
Hyattsvile ,Maryland
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
21
21
years of professional experience
Work History
Owner/Director of Operations
Go Driving School LLC
Bowie, Maryland
09.2019 - 05.2025
- Managed daily operations with a crew of 10 instructors according to MVA standards and regulations.Maintained grounds from HVAC, Electrical. Plumbing, carpentry, drywall, and masonry repairs. The place used to be a Little Caesars, and I built it from the ground up.
- Managed daily operations of driving school and coordinated schedules for instructors.
- Developed and implemented training programs for new driving instructors.
- Oversaw compliance with state regulations and safety standards for driving instruction.
- Maintained customer relationships through effective communication and support.
- Assisted in marketing initiatives to promote driving school services and attract students.
- Coordinated vehicle maintenance and ensured fleet readiness for driver training sessions.
- Trained staff on best practices in customer service and instructional techniques.
- Monitored student progress and provided feedback to instructors on performance improvement.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Enginer III
Westin Annapolis
Annapolis , Maryland
09.2018 - 09.2019
- Supervised all evening operations for the Engineering department. Repaired and serviced HVAC, electrical, plumbing, fire systems, wet/dry sprinklers, drywall, carpentry, and masonry repairs. With the responsibility, also tenants and customer demands were met on a daily basis. Working with contractors as well was a must.
- Designed innovative solutions for engineering challenges in hospitality operations.
- Managed vendor relationships to support equipment procurement and service agreements.
- Oversaw compliance with industry standards and regulations within engineering projects.
- Participated in team meetings to discuss project progress updates.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Finished projects on time and within budget.
Senior Engineering Manager
Wiley and Rein
Washington, DC
03.2014 - 06.2016
- Managed project timelines and resources to ensure on-time delivery. Led a group of five engineers. Ran 1750/1775 K street. All aspects of electrical, plumbing, HVAC, carpentry, fire systems (sprinklers wet/dry), drywall repairs, masonry, and working with contractors on a daily basis.
- Led cross-functional teams to develop innovative engineering solutions.
- Mentored junior engineers to enhance technical skills and knowledge.
- Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
- Organized data and modeled information for use in key decision-making.
- Researched and conceptualized data analysis methods to improve reliability and manufacturability of measurement tools.
- Created customer proposals and closed business deals.
- Provided technical leadership by mentoring junior engineers on best practices for software development life cycle.
- Maintained relationships with external vendors and partners related to engineering initiatives.
- Reviewed code changes to ensure they meet standards for performance, scalability, security and maintainability.
Engineer III
Cretline Hotel and Resorts
Washington, DC
02.2004 - 03.2014
- Conducted regular inspections and maintenance of equipment to ensure operational efficiency.
- Mentored junior engineers, providing guidance on best practices and technical skills.
- Oversaw project timelines, ensuring adherence to established schedules and deadlines.
- Participated in team meetings to discuss project progress updates.
- Developed and implemented engineering strategies to improve production efficiency.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Finished projects on time and within budget.
- Completed regulatory documents concerning safety issues.
- Worked on Electrical, Plumbing, HVAC, Drywall repairs, carpentry, Fire systems(wet/dry) and worked with contractors on a daily basis
Education
Refrigeration - Refrigeration
National Association Of Power Engineers
Fallschurch Virginia05-2016
Heat Pumps - Heat Pumps
National Association Of Engineers
Fallschurch Virginia03-2016
HVAC-II - HVAC-II
National Association of Power Engineers
Fallschurc Virginia11-2015
Certified Pool Spa Operator - Certified Pool Spa Operator
NSPF Pool/SPA Operatord
Wasshingtong DC05-2015
Universal Tecnician in CFC's - UniversalTecnician (CFC)
National Association Of Power Engineers
Fallschurch Virginia01-2012
HVAC-I - HVAC-I
National Association of Power Engineers
Fallchurch Virginia06-2009
Basic Electricity - Electricity
National Association of Power Engineers
Falls Church Virginia06-2008
High School Diploma -
High Point High School
Beltsville Maryland06-1999
Skills
- Project management
- Regulatory compliance
- Customer service
- Employee training
- Equipment maintenance
- Team building
- Safety standards
- Operational efficiency
- Vendor management
- Conflict resolution
- Growth strategy
- Team oversight
- Operations management
- Service quality assurance
- Cost reduction
- Technical troubleshooting
- Performance monitoring
Languages
English
First Language
Spanish
Upper Intermediate (B2)
B2
Timeline
Owner/Director of Operations
Go Driving School LLC
09.2019 - 05.2025
Enginer III
Westin Annapolis
09.2018 - 09.2019
Senior Engineering Manager
Wiley and Rein
03.2014 - 06.2016
Engineer III
Cretline Hotel and Resorts
02.2004 - 03.2014
Refrigeration - Refrigeration
National Association Of Power Engineers
Heat Pumps - Heat Pumps
National Association Of Engineers
HVAC-II - HVAC-II
National Association of Power Engineers
Certified Pool Spa Operator - Certified Pool Spa Operator
NSPF Pool/SPA Operatord
Universal Tecnician in CFC's - UniversalTecnician (CFC)
National Association Of Power Engineers
HVAC-I - HVAC-I
National Association of Power Engineers
Basic Electricity - Electricity
National Association of Power Engineers
High School Diploma -
High Point High School
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