Microsoft 365
Victor Gomez Henriquez
Industrial Engineering
Santo Domingo Este, Santo Domingo
Summary
Industrial Engineering student and experienced Customer Service Representative fluent in English and Spanish language. Professional employee committed to giving both new and existing clients outstanding service. At ease with customer service needs in a fast-paced setting, such as answering incoming calls, answering product inquiries, resolving problems, and processing orders.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Bilingual Customer Service Representative
Hire Horatio
01.2024 - 03.2024
- Encouraged teamwork and transparent communication among heterogeneous team members, hence contributing to a healthy work atmosphere.
- Sustained high levels of client satisfaction by providing individualized care, prompt issue solving, and sympathetic listening.
- Strict adherence to data protection laws during all contacts ensured the confidentiality of sensitive consumer information.
Bilingual Customer Service Representative
Teleperformance
06.2022 - 10.2022
- Worked as a team to enhance the general performance and efficiency of the call center, which decreased wait times and raised output.
- Exhibited cultural awareness when engaging with global clients, adapting communication methods to ensure the best possible comprehension.
- Helped lower the number of customer complaints by promptly determining and resolving the main reasons for discontent.
- Took part in continuing education programs designed to improve product expertise and customer service abilities.
Education
Bachelor of Engineering - Industrial Engineering (2020 - Present)
Universidad Autonoma De Santo Domingo
Distrito Nacional, Dominican Republic 05.2001 -
High School Diploma -
Colegio Mahatma Gandhi
Zona Colonial, Dominican Republic 05.2001 -
Skills
Customer Support
Software
Windows 11
Googles Docs
Timeline
Bilingual Customer Service Representative
Hire Horatio
01.2024 - 03.2024
Bilingual Customer Service Representative
Teleperformance
06.2022 - 10.2022
Bachelor of Engineering - Industrial Engineering (2020 - Present)
Universidad Autonoma De Santo Domingo
05.2001 -
High School Diploma -
Colegio Mahatma Gandhi
05.2001 -
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