Summary
Overview
Work History
Education
Skills
Timeline
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Victor Diaz

Victor Diaz

Operations Team Lead
Santo Domingo

Summary

Accomplished bilingual Team Leader and Operations Professional with over 18 years of experience driving excellence across appraisal analysis, people and culture text review, QA/KPI management, telecommunications, rent-to-own, event coordination, and parcel logistics. Adept at managing the administrative and operational aspects of the appraisal process to ensure compliance, quality control, and timely delivery. Proven expertise in developing and executing KPI-driven performance metrics aligned with organizational objectives. Demonstrated success in leading high-performing teams and delivering superior customer service in both remote and onsite environments. Recognized for strong communication, analytical problem-solving, and customer retention strategies. Excels in dynamic, fast-paced settings with a proactive and results-oriented approach.

Overview

10
10
years of professional experience

Work History

Operations Lead

Opteon USA
06.2023 - Current
  • Streamlined operations by implementing efficient processes and optimizing workflows to improve overall performance and reduce delays.
  • Maintain a panel of licensed and qualified appraisers and assign them to specific appraisal assignments based on factors like location, expertise, and availability.
  • Review appraisal reports to ensure they meet industry standards, lender requirements, and regulatory guidelines.
  • Handle communication between lenders and appraisers, facilitating the scheduling of inspections, delivery of reports, and addressing any issues that arise.
  • Streamline the appraisal process, allowing lenders to focus on their core business of loan origination.

Operations Lead

Roblox
03.2017 - 05.2023
  • Monitored and evaluated text-based content on the Roblox platform to ensure adherence to the platform’s Community Standards and Terms of Use.
  • Conducted regular performance assessments, provided constructive feedback, and identified areas for growth and development among team members.
  • Facilitated organizational transition efforts across departments, supported employees in effectively adapting to new policies and procedures.
  • Reduced operational costs through continuous improvement initiatives and cost-saving measures.
  • Assisted in developing long-term strategic plans, aligning operational goals with primary company objectives.
  • Served as Lead Manager for the Campaign 10 text filtering languages team at a global scale.

Logistics Specialist

United Parcel Service, UPS
06.2015 - 10.2016
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Provided customers with status updates for tracked packages.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Used in-house tracking system to schedule shipments of goods to customer warehouses.

Education

No Degree - Client Relations

Opteon University
Rosemont, Illinois
05.2001 -

No Degree - Appraisal Etiquette

Opteon University
Rosemont, Illinois
05.2001 -

No Degree - Business Management

Roblox
San Mateo, California
05.2001 -

High School Diploma -

South High Community School
Worcester, MA
05.2001 -

Skills

Logistics management

Customer relationship development

Quality Control

Production planning

Operational efficiency

People management proficiency

Timeline

Operations Lead

Opteon USA
06.2023 - Current

Operations Lead

Roblox
03.2017 - 05.2023

Logistics Specialist

United Parcel Service, UPS
06.2015 - 10.2016

No Degree - Client Relations

Opteon University
05.2001 -

No Degree - Appraisal Etiquette

Opteon University
05.2001 -

No Degree - Business Management

Roblox
05.2001 -

High School Diploma -

South High Community School
05.2001 -

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Victor DiazOperations Team Lead