Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Victor Almonte

Santiago De Los Caballeros,Santiago

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

WLC
Santiago De Los Caballeros, Santiago
01.2025 - Current
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Greeted customers in a friendly, professional manner on the phone.
  • Utilized customer relationship management software for tracking leads and sales efforts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Technical Support Representative

HNL Corp
Miramar, FL
03.2024 - 10.2024
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Performed routine maintenance and software updates on support tools and customer systems.
  • Participated in after-hours on-call rotation for critical support needs.

Customer Service Representative

Dental Plans
Davie, FL
03.2023 - 03.2024
  • Updated customer information in the database accurately.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
  • Monitored customer feedback regarding product performance and made appropriate adjustments accordingly.
  • Developed new leads each day at or above quotas.

Pollster

Kaizen Consulting (With the World bank)
Remote
01.2020 - 01.2021
  • Organized focus groups to discuss specific issues related to polls.
  • Drafted presentations detailing research methods used for polling projects.
  • Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
  • Prepared and presented summaries and analysis of survey data using tables, graphs and fact sheets to describe survey techniques and results.
  • Performed statistical analysis of survey results using software programs.
  • Communicated survey procedures and objectives to interviewees.
  • Used geofencing and eye tracking methods to direct targeted advertisements to customers.

Education

High School Diploma -

Liceo Prof. Andrés Francisco López
Moca, Espaillat, Dominican Repuclic
07-2018

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Negotiation strategies
  • Lead generation
  • System implementation
  • Data collection
  • Problem-solving
  • Product education

Affiliations

  • Tenis
  • Basketball
  • Deep into music
  • Foodie

Languages

Spanish
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Customer Service Representative

WLC
01.2025 - Current

Technical Support Representative

HNL Corp
03.2024 - 10.2024

Customer Service Representative

Dental Plans
03.2023 - 03.2024

Pollster

Kaizen Consulting (With the World bank)
01.2020 - 01.2021

High School Diploma -

Liceo Prof. Andrés Francisco López

Similar Profiles

CREATE PROFILE
Victor Almonte