VIANNY MARMOL
Santiago,Dominican Republic
Summary
High-impact Operations Analyst with a track record of driving efficiency in fintech and payment operations. Expertise in executing cross-functional projects, resolving complex issues, and developing internal controls that enhance operational performance. Bilingual communicator adept at aligning stakeholder interests and fostering collaboration for successful project outcomes.
Overview
4
4
years of professional experience
Work History
Operations Analyst
Wayvy Payments
, United States
05.2025 - Current
- Directed complex merchant operations across account lifecycle, including onboarding, funding, billing, chargebacks, disputes, PCI/compliance support, refunds, equipment logistics, procurement cancellations, account maintenance, and escalations across multiple processors and POS platforms; managed shipping, purchasing, and financial administration using FedEx, Amazon, and QuickBooks.
- Led cross-functional investigations with sales, technical, risk, operations, processor, and banking partner teams to resolve funding, fee pricing, ACH batch, and reconciliation issues; traced root causes and guided cases to closure.
- Managed merchant migration and implementation workflows spanning terminal programming, deployment, returns, POS configuration, onboarding, user training, and post-launch troubleshooting for Clover, Valor, Dejavoo, virtual terminals, payment links, and related payment solutions.
- Developed operational rules and internal controls for monthly versus daily discount methods, EBT/PIN debit treatment, effective-rate calculations, batch cutoffs, funding windows, and month-end charges; translated processor behavior into SOPs, reporting logic, and team guidance.
- Designed standardized Omaha/North fee dictionary and statement-analysis framework that maps processor-specific fee names to consistent descriptions, establishing a scalable foundation for automated statement review and stronger reporting accuracy.
- Built training, SOPs, and internal reference materials for sales and technical teams on dual pricing, funding, chargebacks, POS functionality, virtual terminals, account servicing, and processor-specific workflows.
- Led strategic projects beyond day-to-day operations, including merchant-facing analysis, proposal development, workflow automation, vendor evaluation, and cross-functional project coordination; organized requirements and assessed 10 external specialists for corporate website redesign initiative.
Technical Support Specialist - Clover POS
Data Vimena
Santiago, Dominican Republic
01.2023 - 05.2025
- Delivered bilingual technical support for Clover POS, resolving hardware, software, connectivity, device setup, and transaction issues to minimize merchant downtime and enhance service quality.
- Provided technical support for customers via phone and email communication.
- Resolved hardware and software issues using remote desktop tools and ticketing systems.
- Facilitated merchant onboarding and user training by clarifying system functions, escalating complex issues, and collaborating with technical and cross-functional teams on solutions and system enhancements.
- Recorded detailed troubleshooting steps for future reference. and solutions in the knowledge base for future reference.
Education
Bachelor's Degree - Management Information Systems (Licenciatura en Informática Gerencial)
Universidad Abierta Para Adultos (UAPA)
Santiago, Dominican Republic09-2026
Skills
- Payment processing and systems
- Process optimization
- Risk and stakeholder assessment
- Team development and training
- Point of sale data analysis
- Escalation handling
- Vendor relations management
- Problem resolution
- Collaborative software tools
- Supply chain logistics
- Operational effectiveness
- Data analytics
Personal Information
Title: OPERATIONS ANALYST | PAYMENTS & FINTECH OPERATIONS | PROCESS IMPROVEMENT | PROJECT LEADERSHIP
EDUCATION & LANGUAGES
Languages: Spanish — Native | English — Native | French — Beginner
Timeline
Operations Analyst
Wayvy Payments
05.2025 - Current
Technical Support Specialist - Clover POS
Data Vimena
01.2023 - 05.2025
Bachelor's Degree - Management Information Systems (Licenciatura en Informática Gerencial)
Universidad Abierta Para Adultos (UAPA)