Vianca Del Rosario Amador
La Romana
Summary
Dynamic professional with extensive experience in customer relationship management and project oversight. Proven track record in developing client relationships and enhancing order fulfillment processes.
Overview
18
18
years of professional experience
Work History
Post Sales Coordinator
Playa Nueva Romana
08.2024 - Current
- Follow up with customers after they purchase and update them of the progress of their investment up to the hand-over.
- Ensure the warranty service is fulfilled.
- Follow up with the construction department on the projects development.
Business Development Manager at True Romance Bridal
Ocean Rock Corporation
01.2020 - Current
- Research and identify sales leads and new clients
- Develop relationship with customers
- Negotiate pricing with potential and current customers
- Call and meet with customers to discuss new products and proposals
- Create special proposals for customers
- Supervise orders fulfillment
General Manager at TwoBirch
Ocean Rock Corporation
01.2015 - Current
- Overview daily brand operations.
- Responsible for communicating the customers' needs to our workshops
- Solve problems that affect customers.
- Coordinate the logistics for the delivery of the products offered by the company
- Supervise Emails, Phone calls, and Chat responses
- Ensure the development of team members
Customer Service Agent at True Romance
Ocean Rock Corporation
01.2012 - 01.2015
- Responsible for international customer accounts
- Process and order management
- Telephone and email assistance
Family Programs Counselor
Casa de Campo Resort
01.2007 - 01.2012
- Development and collaboration in the design of the activities program for children, adolescents, and adults
- Monitoring and compliance of activities program
Education
Marketing Degree -
East Central Universidad
01.2011
High School -
Calasanz High School
01.2007
Skills
- Customer relationship management
- Order management
- Sales forecasting
- Project management
- Data analysis
- Market research
- Communication skills
- Problem solving
- Logistics coordination
- Upselling strategies
- CRM software proficiency
Goals
Continue to develop my knowledge and skills while collaborating in the advancement of the company's objectives.
References
- Lic. Elizabeth Thomas, 829-303-2216
- Lic. Eliezer Mesa, 809-983-7348
- Dra. Marvel Ramirez, 829-649-6034
Other Studies
- Language, Advance English, Jacob's Institute, 2003, Advance Portuguese, European Academy, 2023
- Computing, Office Package/Internet, Calasanz High School, 2006
- Sales, Personal Sales Workshop, East Central University, 2010
- Human Relations, Human Relations Workshop, Infotep, 2006
- Digital Marketing, Digital Marketing/Social Media, Infotep, 2020
- Administrative Management, Administrative and Leadership Management Certified, Infotep, 2020
- Diamond Course, Diamond Council of America (DCA), 2021
Personal Information
- ID Number: 026-0133587-6
- Date of Birth: 05/31/90
Languages
Spanish
First Language
English
Proficient (C2)
C2
Portuguese
Advanced (C1)
C1
Timeline
Post Sales Coordinator
Playa Nueva Romana
08.2024 - Current
Business Development Manager at True Romance Bridal
Ocean Rock Corporation
01.2020 - Current
General Manager at TwoBirch
Ocean Rock Corporation
01.2015 - Current
Customer Service Agent at True Romance
Ocean Rock Corporation
01.2012 - 01.2015
Family Programs Counselor
Casa de Campo Resort
01.2007 - 01.2012
Marketing Degree -
East Central Universidad
High School -
Calasanz High School
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