Veronica Santana De Los Santos
Laurel
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Jewelry Management
Primetime Jewelers PG, Mall, MD
01.2023 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Waiter
Taco Mex Restaurant Management
Maryland
09.2022 - 01.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Babysitter
Entrepreneur Parents
Livorno Italia
04.2021 - 05.2021
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
Volunteer
Melo & Associates Accountants & Attorneys Office
Azua, Dominican Republic
09.2019 - 10.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
Cenapec High School
Dominican Republic 07-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Relationship building
- Goal oriented
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
Additional Information
- Computer Proficiency: Skilled in Microsoft Office Suite and point-of-sale systems
- Financial Acumen: Experienced in handling transactions and managing sales records
- Adaptability: Quick to learn new processes and adjust to diverse environments
- Interpersonal Skills: Strong communicator with a sociable and approachable demeanor
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Timeline
Sales Associate
Jewelry Management
01.2023 - 04.2025
Waiter
Taco Mex Restaurant Management
09.2022 - 01.2023
Babysitter
Entrepreneur Parents
04.2021 - 05.2021
Volunteer
Melo & Associates Accountants & Attorneys Office
09.2019 - 10.2020
High School Diploma -
Cenapec High School