Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Veronica Santana De Los Santos

Laurel

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

6
6
years of professional experience

Work History

Sales Associate

Jewelry Management
01.2023 - 04.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Waiter

Taco Mex Restaurant Management
09.2022 - 01.2023
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Babysitter

Entrepreneur Parents
04.2021 - 05.2021
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Communicated positively with children and guardians.

Volunteer

Melo & Associates Accountants & Attorneys Office
09.2019 - 10.2020
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Education

High School Diploma -

Cenapec High School
Dominican Republic
07-2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Relationship building
  • Goal oriented
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service

Additional Information

  • Computer Proficiency: Skilled in Microsoft Office Suite and point-of-sale systems
  • Financial Acumen: Experienced in handling transactions and managing sales records
  • Adaptability: Quick to learn new processes and adjust to diverse environments
  • Interpersonal Skills: Strong communicator with a sociable and approachable demeanor

Languages

English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)

Timeline

Sales Associate

Jewelry Management
01.2023 - 04.2025

Waiter

Taco Mex Restaurant Management
09.2022 - 01.2023

Babysitter

Entrepreneur Parents
04.2021 - 05.2021

Volunteer

Melo & Associates Accountants & Attorneys Office
09.2019 - 10.2020

High School Diploma -

Cenapec High School

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Veronica Santana De Los Santos