Veronica Marte Bonilla

• Customer Service Agent for the law firm of Morgan&Morgan
• Informed clients of policies and procedures.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Administrative Assistant of the main office

• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Assisted coworkers and staff members with special tasks on daily basis.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Managed filing system, entered data and completed other clerical tasks.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

• Receptionist and cashier of the Ying Yang Spa at The Tropical
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls and walk-in clients.
• Handled cash transactions and maintained sales and payments records accurately.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.

• Cashier, customer service agent and manager of large clients
• Responded to customer requests for services and company information.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Resolved customer complaints with empathy.