I am a seasoned leader, who has mastered the art of nurturing high-performing teams while maintaining a strong focus on results and accountability. My leadership skills provide the ability to guide and inspire team members, whether it’s setting a vision, making strategic decisions, or fostering collaboration. By investing in my team’s growth and development, I empower them to reach their full potential. My expertise in streamlining workflows, optimizing efficiency, and ensuring smooth operations contributes significantly to the overall team’s success, and recognizing team members contributions and celebrating their achievements fosters a positive work culture. When juggling multiple tasks and deadlines, my skills in clarifying priorities, negotiating timelines, and aligning with stakeholders keeps everything on track. As a seasoned leader, I am adept at balancing people-centric approaches with results-driven strategies and this allows me to keep inspiring and making a difference.
Accountable for the performance and results of a team: An expert in leading, coaching, teaching, facilitating, and managing processes and procedures for Deseret Industries.
Continually adapting departmental plans and priorities to address operational challenges.
Provide direction to employees according to established policies and with management guidance.
Experience working on problems by analyzing situations and collecting date to support my decisions.
I utilize the best business practices for achieving organizational excellence, growing the business, reaching new customers, keeping employees happy, and much more.
I embrace diversity to elevate my business and enhance creativity for those I supervise, thus allowing my department to grow and be more diverse to achieve better outcomes.
I have expertise in leading cross-functional teams.
Frequently interact with customers and peers at management levels.
Develop and implement programs to improve processes, reduce costs and improve customer service.
Excellent problem-solving skills, innovative thinking, and proven capacity to be self-motivated while positively striving to achieve my best performance.
Professional in demeanor, appearance, and language, with English verbal/written communication skills.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Church of Jesus Christ of Latter, Saints - Deseret Industries
Harrisville, Utah
01.2019 - Current
I fulfill a crucial role by providing administrative and operational support to the Store Manager
My expertise in people management enables me to efficiently oversee activities, delegate tasks, and promote self-reliance while caring for the less fortunate
I take pride in optimizing donation processing and ensuring that associates meet performance standards
Additionally, I offer guidance to peers and associates on both technical and administrative matters
Collaborating with other store departments and Operational Supervisors, I analyze processes, provide leadership, and develop training programs to enhance overall performance
My experience working with individuals facing physical limitations and social challenges allows me to lead with empathy, building their skills and confidence to maximize team productivity
Ultimately, I contribute significantly to the economic development and humanitarian relief efforts of Deseret Industries Associates.
Job Coach
Church of Jesus Christ of Latter, Saints - Deseret Industries
Logan, Utah
01.2018 - 01.2019
I fulfill a crucial role by providing administrative and operational support to the Store Manager
My expertise in people management enables me to oversee various activities, including promoting self-reliance, assisting the less fortunate, streamlining donation processing, and ensuring alignment with Deseret Industry policies
Collaborating closely with other store departments and Job Coaches, I analyze processes, offer leadership, and design training programs to enhance performance
My experience extends to working with individuals facing physical limitations and social challenges
Leveraging my leadership and social skills, I guide employees, boost their confidence, and maximize team productivity
Ultimately, I contribute significantly to Deseret Industries Associates’ economic development and humanitarian efforts.
Probation Officer
Colorado Judicial
Craig, CO
01.2013 - 01.2018
I operated independently, handling comprehensive case management tasks
I consistently tackled the most challenging cases, providing excellent customer service
My adaptability and optimistic outlook facilitated collaboration across teams
My work primarily involved assisting individuals with disabilities, physical limitations, and social deficiencies
I guided them toward economic and emotional self-reliance, offering ongoing referrals to community resources
Additionally, I designed pro-social behavior programs to aid their reintegration into society
Using motivational interviewing techniques, I encouraged their commitment to fulfilling probation requirements
My role extended beyond direct client interaction—I collaborated with internal and external stakeholders, community resources, and the general public
Together, we supported this population and their families in achieving self-reliance
Lastly, I determined appropriate supervision levels through thorough risk and needs assessments.
Education
Master of Public Administration (M.P.A - undefined
Norwich University
2017
Bachelor of Science (B.S - Sociology
University of Utah
2005
Timeline
Operations Supervisor
Church of Jesus Christ of Latter, Saints - Deseret Industries
01.2019 - Current
Job Coach
Church of Jesus Christ of Latter, Saints - Deseret Industries
01.2018 - 01.2019
Probation Officer
Colorado Judicial
01.2013 - 01.2018
Master of Public Administration (M.P.A - undefined
Operations Supervisor at Deseret Industries – Church of Jesus Christ of Latter-day SaintsOperations Supervisor at Deseret Industries – Church of Jesus Christ of Latter-day Saints
Volunteer Music Teacher at Church (The Church of Jesus Christ of Latter Day Saints)Volunteer Music Teacher at Church (The Church of Jesus Christ of Latter Day Saints)
Global Support Tech Generalist (French/English) at The Church of Jesus Christ of latter-day SaintsGlobal Support Tech Generalist (French/English) at The Church of Jesus Christ of latter-day Saints