Víctor Manuel Méndez Mercedes
Administrador
La Romana
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Servicio Al Cliente
Almacenes Sirena
2019.02 - 2020.04
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
Recepción
Almacenes Sirena
- Provided professional services and support in a dynamic work environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained strong leadership skills by managing projects from start to finish.
Operador telefónico
H. Viva Wyndham Dominicus
2023.01 - 2024.02
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance job performance.
- Maintained an organized workspace for optimal productivity while adhering to health and safety standards set forth by the employer.
- Streamlined communication between departments by accurately transferring calls and relaying messages in a timely manner
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests
Education
High School Diploma -
Colegio Luz Para Todo
La Romana, 12 2001.05 -
Licenciatura En Administracion Portuarias - Administracion
Universidad Del Caribe
Santo Domingo, Dominican Republic 2024.01 - Current
Skills
Remote Office Availability
Task Prioritization
Problem-Solving
Organization
Teamwork and Collaboration
Analytical and Critical Thinking
Multitasking
Cedula
402-2902531-3
Place Of Birth
La Romana, Rep. Dom.
Technical Experience
- Secretariado: INFOTEP
- Abastecedor de góndola: INFOTEP
- Ingles nivel medio: Dominicus Americano
- Servicios al cliente: Almacenes Víctor
- Recepción: Almacenes Victor
- Operador Telefonico: H. Viva Wyndham Dominicus
- Cyber seguridad: H. Viva Wyndham Dominicus
Personal Information
- Date of Birth: 02/23/01
- Nationality: Dominicana
- Marital Status: Soltero
References
- Sr. Wilfrido Davance: (809)-856-5356
- Sr. Junior Santillán: (809)-883-5618
- Sra. Skarlin Mejía: (829)-697-2177
Certification
Cybersegurity, Hotel Viva Wyndham - [three months]
Timeline
Sales Essentials Certificate
2024-02
Licenciatura En Administracion Portuarias - Administracion
Universidad Del Caribe
2024.01 - Current
Cybersegurity, Hotel Viva Wyndham - [three months]
2023-07
MCAS - Microsoft Certified Application Specialist
2023-03
Operador telefónico
H. Viva Wyndham Dominicus
2023.01 - 2024.02
Servicio Al Cliente
Almacenes Sirena
2019.02 - 2020.04
High School Diploma -
Colegio Luz Para Todo
2001.05 -
Recepción
Almacenes Sirena
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