Vanessa Montetta
Miami,USA
Summary
A seasoned professional with strong decision-making and analytical skills, ranging widely from the client side, managing customer experience, to a proven track record in operational management, strategic planning, and marketing and business development efforts, affording me both internal and external perspectives. Strengths lie in fostering innovation, driving operational efficiency and cultivating client relationships. Consistently made significant contributions to previous businesses by implementing transformative strategies that resulted in increased profitability and overall growth.
Overview
27
27
years of professional experience
Work History
Managing Member
AXS & Trojan-Tec, LLC
Miami, USA
2017.08 - Current
- Deliver consulting services to transportation industry, emphasizing operations, technology, and marketing requirements
- Oversaw daily operations, maintaining efficiency and quality standards.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Affiliate Mgr./Accounting PM
Mansfield Executive Trans.
New York, USA
2015.01 - 2017.06
- Achieved full implementation of QuickBooks, ensuring consistent tax return accuracy during audit and no necessary changes to previous year tax returns.
- Established affiliate network and processes to expand service offerings, leading to increased revenue.
Director of Operations
NuRide Management Group, LLC
Queens, USA
2016.12 - 2017.04
- Managed CSR, dispatch, and fleet teams to align daily operations with strategic objectives.
- Analyzed market trends and competitors to formulate marketing strategies that re-engaged inactive customers.
- Revamped pricing and promotions to enhance customer experience in eco-friendly division.
- Evaluated employee performance, leading to functional adjustments and elimination of redundancies.
- Implemented platform infrastructure changes across service departments, boosting efficiency and cutting technology costs.
- Developed and executed business development strategies to meet revenue targets across service verticals.
Director of Supplier Relations
Karhoo, USA
New York, USA
2015.07 - 2016.11
- A London-based 'Uber-like' comparison app startup managed the supplier-side sales and relationship management team for Karhoo.
- Established offices in Miami and Los Angeles, coordinating supply acquisition strategies for 5,000 vehicles.
- Enhanced partnerships with industry software providers, facilitating product integration with Karhoo platform.
- Oversaw supplier onboarding team responsible for fleet app data collection.
- Reviewed transportation and technology trends, organizing training sessions to optimize supplier operations.
- Directed company trade marketing initiatives, including radio scripts, web copy, and campaign materials.
- Provided transportation industry insights to Marketing, Customer Service, and Technical teams.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Monitored market conditions and competitor activities to inform business decisions.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Identified opportunities for process optimization through data analysis.
- Implemented systems for tracking progress on key initiatives or projects.
- Identified opportunities for improvement in operational performance metrics.
- Collaborated with senior leadership to set long-term objectives for the company.
- Negotiated agreements with external partners such as contractors or consultants.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed day-of event operations ensuring that all aspects of the event ran smoothly from start to finish.
- Coordinated conference logistics, including catering, audio and visual equipment needs, and transportation, to enhance the event atmosphere.
- Conducted post-event analysis to measure success against goals set prior to the event.
Transportation Specialist
Daitz Personal Logistics
Columbus, USA
2008.09 - 2014.11
- Project and outline the best approach to coordinate varying transportation service modes for high-end, high-demand, musical, and comedic touring talent.
- Maintain relationships with C-level management at affiliates to ensure discreet, high-level service.
Operations Manager
Select 7 Cars and Limousine
Queens, USA
2007.04 - 2008.06
- I interviewed, hired, scheduled, trained, and cross-trained a staff of 20+, allowing for 24/7 availability of our service to clients.
- Created evaluation, incentive programs, and communication processes for a staff of 20+, increasing collaboration and productivity, while increasing employee morale and reducing turnover.
- Cross-sell and upsell two different department services. Increased revenue while promoting the use of e-commerce.
Affiliate Manager
Chauffeured Services Unlimited
Queens, USA
2006.07 - 2007.04
- Create and maintain relationships with global affiliates, negotiate rates, maintain brand awareness, and ensure industry licensing and insurance compliance.
- Generate monthly payments and accounts payable reports.
Account/Affiliate Manager
CLS/ Empire
Brooklyn, USA
1998.01 - 2006.07
- Managed travel usage and procurement for high-end clients such as Sony, HBO, Revlon, Live Nation, and Preferred Travel, meeting their transportation needs in global markets across the world.
- Sought out affiliates for service in untouched and/or nuanced markets, and built affiliate relationships, ensuring cost-effectiveness, enforcing brand awareness, and high levels of service in affiliate locations.
- Designed an affiliate manual for employees.
- Developed a national rate book that allowed us to provide services at guaranteed, negotiated rates across the United States.
- Collaborated with web developers to design and implement custom financial and dispatch management software.
Education
Associate of Applied Science - Business Management
Borough of Manhattan Community College
New York, NYSkills
- Operational efficiency and logistics management
- Trade marketing, trade shows
- CRM maintenance
- Process analysis and optimization
- Customer experience
- Asset management
- Contract negotiation
- Pricing vs expectation management
- Software integrations
- Deployment
- Systems training
- End-user support, customer service
- Project management
- Process optimization
- Strategic planning and partnerships
- Cross-functional teamwork
- QuickBooks
- Microsoft Office / Teams
- Slack
- Adobe Creative Suite
- WordPress
- Microsoft Dynamics
- HubSpot
- Lucid chart
- KPI monitoring
- Consulting services
- Market analysis
- Employee training
Languages
- Spanish, Proficient
- Italian, Limited
Timeline
Managing Member
AXS & Trojan-Tec, LLC
2017.08 - Current
Director of Operations
NuRide Management Group, LLC
2016.12 - 2017.04
Director of Supplier Relations
Karhoo, USA
2015.07 - 2016.11
Affiliate Mgr./Accounting PM
Mansfield Executive Trans.
2015.01 - 2017.06
Transportation Specialist
Daitz Personal Logistics
2008.09 - 2014.11
Operations Manager
Select 7 Cars and Limousine
2007.04 - 2008.06
Affiliate Manager
Chauffeured Services Unlimited
2006.07 - 2007.04
Account/Affiliate Manager
CLS/ Empire
1998.01 - 2006.07
Associate of Applied Science - Business Management
Borough of Manhattan Community College