Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Montetta

Miami,USA

Summary

A seasoned professional with strong decision-making and analytical skills, ranging widely from the client side, managing customer experience, to a proven track record in operational management, strategic planning, and marketing and business development efforts, affording me both internal and external perspectives. Strengths lie in fostering innovation, driving operational efficiency and cultivating client relationships. Consistently made significant contributions to previous businesses by implementing transformative strategies that resulted in increased profitability and overall growth.

Overview

27
27
years of professional experience

Work History

Managing Member

AXS & Trojan-Tec, LLC
Miami, USA
08.2017 - Current
  • Deliver consulting services to transportation industry, emphasizing operations, technology, and marketing requirements
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Oversaw marketing initiatives, increasing brand awareness and sales.

Affiliate Mgr./Accounting PM

Mansfield Executive Trans.
New York, USA
01.2015 - 06.2017
  • Achieved full implementation of QuickBooks, ensuring consistent tax return accuracy during audit and no necessary changes to previous year tax returns.
  • Established affiliate network and processes to expand service offerings, leading to increased revenue.

Director of Operations

NuRide Management Group, LLC
Queens, USA
12.2016 - 04.2017
  • Managed CSR, dispatch, and fleet teams to align daily operations with strategic objectives.
  • Analyzed market trends and competitors to formulate marketing strategies that re-engaged inactive customers.
  • Revamped pricing and promotions to enhance customer experience in eco-friendly division.
  • Evaluated employee performance, leading to functional adjustments and elimination of redundancies.
  • Implemented platform infrastructure changes across service departments, boosting efficiency and cutting technology costs.
  • Developed and executed business development strategies to meet revenue targets across service verticals.

Director of Supplier Relations

Karhoo, USA
New York, USA
07.2015 - 11.2016
  • A London-based 'Uber-like' comparison app startup managed the supplier-side sales and relationship management team for Karhoo.
  • Established offices in Miami and Los Angeles, coordinating supply acquisition strategies for 5,000 vehicles.
  • Enhanced partnerships with industry software providers, facilitating product integration with Karhoo platform.
  • Oversaw supplier onboarding team responsible for fleet app data collection.
  • Reviewed transportation and technology trends, organizing training sessions to optimize supplier operations.
  • Directed company trade marketing initiatives, including radio scripts, web copy, and campaign materials.
  • Provided transportation industry insights to Marketing, Customer Service, and Technical teams.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Monitored market conditions and competitor activities to inform business decisions.
  • Developed and implemented strategic plans to ensure organizational goals were met.
  • Identified opportunities for process optimization through data analysis.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Identified opportunities for improvement in operational performance metrics.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Managed day-of event operations ensuring that all aspects of the event ran smoothly from start to finish.
  • Coordinated conference logistics, including catering, audio and visual equipment needs, and transportation, to enhance the event atmosphere.
  • Conducted post-event analysis to measure success against goals set prior to the event.

Transportation Specialist

Daitz Personal Logistics
Columbus, USA
09.2008 - 11.2014
  • Project and outline the best approach to coordinate varying transportation service modes for high-end, high-demand, musical, and comedic touring talent.
  • Maintain relationships with C-level management at affiliates to ensure discreet, high-level service.

Operations Manager

Select 7 Cars and Limousine
Queens, USA
04.2007 - 06.2008
  • I interviewed, hired, scheduled, trained, and cross-trained a staff of 20+, allowing for 24/7 availability of our service to clients.
  • Created evaluation, incentive programs, and communication processes for a staff of 20+, increasing collaboration and productivity, while increasing employee morale and reducing turnover.
  • Cross-sell and upsell two different department services. Increased revenue while promoting the use of e-commerce.

Affiliate Manager

Chauffeured Services Unlimited
Queens, USA
07.2006 - 04.2007
  • Create and maintain relationships with global affiliates, negotiate rates, maintain brand awareness, and ensure industry licensing and insurance compliance.
  • Generate monthly payments and accounts payable reports.

Account/Affiliate Manager

CLS/ Empire
Brooklyn, USA
01.1998 - 07.2006
  • Managed travel usage and procurement for high-end clients such as Sony, HBO, Revlon, Live Nation, and Preferred Travel, meeting their transportation needs in global markets across the world.
  • Sought out affiliates for service in untouched and/or nuanced markets, and built affiliate relationships, ensuring cost-effectiveness, enforcing brand awareness, and high levels of service in affiliate locations.
  • Designed an affiliate manual for employees.
  • Developed a national rate book that allowed us to provide services at guaranteed, negotiated rates across the United States.
  • Collaborated with web developers to design and implement custom financial and dispatch management software.

Education

Associate of Applied Science - Business Management

Borough of Manhattan Community College
New York, NY

Skills

  • Operational efficiency and logistics management
  • Trade marketing, trade shows
  • CRM maintenance
  • Process analysis and optimization
  • Customer experience
  • Asset management
  • Contract negotiation
  • Pricing vs expectation management
  • Software integrations
  • Deployment
  • Systems training
  • End-user support, customer service
  • Project management
  • Process optimization
  • Strategic planning and partnerships
  • Cross-functional teamwork
  • QuickBooks
  • Microsoft Office / Teams
  • Slack
  • Adobe Creative Suite
  • WordPress
  • Microsoft Dynamics
  • HubSpot
  • Lucid chart
  • KPI monitoring
  • Consulting services
  • Market analysis
  • Employee training

Languages

  • Spanish, Proficient
  • Italian, Limited

Timeline

Managing Member

AXS & Trojan-Tec, LLC
08.2017 - Current

Director of Operations

NuRide Management Group, LLC
12.2016 - 04.2017

Director of Supplier Relations

Karhoo, USA
07.2015 - 11.2016

Affiliate Mgr./Accounting PM

Mansfield Executive Trans.
01.2015 - 06.2017

Transportation Specialist

Daitz Personal Logistics
09.2008 - 11.2014

Operations Manager

Select 7 Cars and Limousine
04.2007 - 06.2008

Affiliate Manager

Chauffeured Services Unlimited
07.2006 - 04.2007

Account/Affiliate Manager

CLS/ Empire
01.1998 - 07.2006

Associate of Applied Science - Business Management

Borough of Manhattan Community College

Similar Profiles

CREATE PROFILE
Vanessa Montetta