Vanessa Delia
Santiago,Dominican Republic
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Ecco Call Center
Santiago, Dominican Republic
03.2016 - 07.2020
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed effective working relationships with team members across multiple departments.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Identified opportunities to improve policies and procedures related to customer service operations.
Tour Officer / Translator and Interpreter
STAND the Haiti Project
Port-de-Paix, Haiti
01.2014 - 01.2016
- Assist Doctors and Missionaries in translating from English to creole
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients
- Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports
- Maintained high linguistic standards across all translations through rigorous proofreading and editing processes
- Managed daily operations of the tourism office, maintaining high levels of efficiency and organization.
Education
Tourist Administration and Hotel Management
Technology of Santiago Utesa
Dominican Republic07-2021
High School -
Sonlight Academy
Port-de-Paix, Haiti05-2015
Middle School -
Sonlight Academy
Port-de-Paix, Haiti08-2009
Skills
- Hotel and Hospitality Management
- Customer control
- Microsoft Word
- Complaint resolution
- Verbal communication
- Written communication
- Hotel Accommodations
- Customer Service
- Call control skills
- Appointment Scheduling
- Customer Support
- Call Center Customer Service
- Problem-solving skills
Personal Information
Title: Tourism And Hotel Manager
References
Available on request
Languages
English
First Language
Spanish
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Creole
Proficient (C2)
C2
Timeline
Call Center Representative
Ecco Call Center
03.2016 - 07.2020
Tour Officer / Translator and Interpreter
STAND the Haiti Project
01.2014 - 01.2016
Tourist Administration and Hotel Management
Technology of Santiago Utesa
High School -
Sonlight Academy
Middle School -
Sonlight Academy
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