Tomas Hernan Hernandez Diaz
Santo Domingo
Summary
Knowledgeable of the financial instrument field with solid history in enhancing customer interactions and improving satisfaction. Skilled in resolving complex issues and tailoring solutions to meet unique client needs. Demonstrated ability in effective communication and empathy, ensuring positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Experience Representative (Messaging)
Alorica
05.2024 - 12.2024
Tasked for providing technical support, managing sales, explaining billing inquiries, addressing and resolving customer concerns, and educating customers on a range of topics with varying levels of complexity."
Purchases and Sales Representative
Kingdom Export Solutions LLC
01.2022 - 04.2024
Tasked for proceed and estructure any sale or purchase of different types of commodities, negotiating deals, arrange financial instruments, prepare procedural documentation.
Education
Student - Computer And Information Systems Security
Instituto Tecnológico De Las Américas (ITLA)
Skills
- Customer relationship building
- Persuasive negotiation
- Active learning
- Customer engagement
- Financial management
Timeline
Customer Experience Representative (Messaging)
Alorica
05.2024 - 12.2024
Purchases and Sales Representative
Kingdom Export Solutions LLC
01.2022 - 04.2024
Student - Computer And Information Systems Security
Instituto Tecnológico De Las Américas (ITLA)
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