Todd Smiley

-Opened first Store in the Columbus Market

-Recruit and train new team members

-Ensure primary focus is on delivering great Customer Service.

-Train new associates on the operations of their job.

-Schedule associates to ensure we are set for maximum customer contact.

-Oversee Warehouse Associates to optimize merchandise flow to and from the Store.

-Protect the store from financial loss.

• Advanced productivity KPIs by leading trainings on procedures and safety practices.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
• Developed new store location from ground up by hiring and training efficient team.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Reviewed shift reports to understand current numbers and trends.
• Advanced productivity KPIs by leading trainings on procedures and safety practices.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.